Customer success is a top priority for us at sli.do. Especially in the event industry, a few seconds can make a big difference. We analyzed most of the available solutions and LiveAgent is by far the best. It combines excellent live chat capabilities, ticketing and powerful automation that allow us to provide exceptional support to our customers. Highly recommended!
LiveAgent is simply the best and most affordable customer support software out there! Bye Zendesk! Adios Freshdesk... Goodbye whatever! Development is great and fast. Rock-solid and easy to use help desk software. The user interface is very customer friendly as well. I can honestly recommend LiveAgent if you're looking for a Zendesk alternative.
I run a busy customer support centre that offers 24/7 chat, email and phone support for the online gaming industry (casino and backgammon) in The Caucasus. After trying a number of different helpdesk software, both free and paid, I decided to go with LiveAgent. Not only was this a surprisingly cost effective option, it was also feature packed and worked straight out of the box.
LiveAgent offers the right portion of help desk software features including a powerful ticketing system with automation, live chat, social networks, call centre and a support centre. More than 175+ help desk features available at the moment! Why pay for 3 different products, when you can have everything in 1 for $25/month?
LiveAgent help desk software is built by customer service agents for customer service agents. Every incoming form of communication is transformed into Tickets for better convenience and management. The UI is adaptable, intuitive and the users simply love it.
"LiveAgent is very user friendly from both customer's and agent's perspective." - Paul Sanders
70% of customers prefer to look for answers before contacting customer service. Setup a Customer Portal with just a few clicks, create a Knowledge Base and adapt it to your company's design without coding. Generate a Forum so your customers can help themselves and discuss new functionality or improvement suggestions.
Enjoy real-time typing projection of your customers and increase your answering speed. Get real-time insights on who's chatting, who's waiting in queue and who's browsing your website. Start chatting with visitors with a press of a button.
|Agent seat ?Purchase at least 1 seat and you'll get 1 extra seat for free.||$12/month||$20/month||$25/month|
|Custom domain parking|
|E-mail support - Ticketing?LiveAgent grabs all your incoming emails and transforms them into tickets for better access and management.|
|Contact forms ?Predefined and customizable contact formulars can be placed anywhere in your website.|
|Forum & Knowledge base ?Integrated customizable customer support portal, feature suggestions & customer forum.|
|Live Chat ?Insert a Live Chat button on your website. Copy-paste a short code, no HTML skills required.||-|
|Real-time visitors monitoring||-|
|Feedback management ?Insert feedback buttons and collect important feedback from your customers.||-|
|Facebook & Twitter ?Complete social media customer support solution.||-||-|
|Call center support?Phone to PC and PC to PC calls are supported with LiveAgent+Twilio integration.||-||-|
|Video call?Completely browser based video call, without any 3rd party application. If you need a more personal way of communication with your customers, video chat comes in handy.||-||-|
|Time tracking?Time tracking lets you track time spent by each Agent supporting customers and thereby gain a deeper visibility on the overall help desk performance. The time spent is tracked automatically for each ticket when this feature is turned on.||-||-|
|Gamification ?Award your agents and let them compete between each other. Increase their efficiency.||-||-|
|Free integration service|