Monitor your brand on Twitter and answer all questions related to your brand through tweets. With Live Agent it is easy to manage your online reputation.
Over 140 million Twitter users generate over 340 million tweets each day. It's important to know what they think about your company and brand.
LiveAgent turns all important tweets into tickets so your support team can respond, retweet or just archive them.Live Agent is a complete multi-channel service desk solution. You can answer emails (help desk software), chats (live chat software), monitor visitors of your website and monitor your brand on Facebook and Twitter, all from one place.
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Be everywhere your customers are. Be ready to answer your customers questions by emails, tweets, Facebook posts, chats or phone calls. Don't pay for 5 different applications. Live Agent does it all from one place and for an affordable price.
With Live Agent you will always know what's happening on Twitter. Sometimes customers could complain about your services on Twitter, but not contact you directly. Surprise them with an answer to their tweets. It will change their opinion about your company.
Don't ignore the power of support over social media. Answering questions of your customers over social media increases your reach and generates more traffic to your website. Additionally back-links in tweets improve your SEO. More traffic on your website means more revenue.
Access all customer tickets and Twitter communication on the go. All mobile devices supported (iPhone, iPad, Android, Windows Mobile or Blackberry).
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Setup simple search terms and Live Agent will monitor and archive all tweets containing those terms in your database. Easily categorize and search your Twitter communication and customer comments.
Manage access to your company Twitter account directly in Live Agent. No need to give your employees administrative access to your Twitter account anymore.
Learn more about technical details in the LiveAgent knowledge base or discuss your questions with the community.
With the LiveAgent API, you can integrate help desk features into any external applications. It's easy to connect with Python, .NET or PHP using JSON or an XML interface.