see what customers say about us...
One of the advantages of LiveAgent is that the interface is very simple and user friendly. New representatives can be trained in no time and immediately start working with LiveAgent on their own. LiveAgent has accelerated our overal performance and helps us to deliver immediate responses.
LiveAgent is simply the best and most affordable Servicedesk tool out there! Bye bye Kayako! Bye Bye Zendesk... Bye Bye whatever!! Development is great and fast! Rock Solid and easy to use software. Very customer friendly also! LA you ROCK!
We have a leading web-project with very specific audience - advanced IT-professionals and geeks. And LiveAgent in this matter is very fit - a huge number of features, flexible configuration etc - all you could want. Very high quality product that satisfied all of our employees, and the result of his work - all of our users.
I run a busy call centre that offers 24/7 chat, email and phone support for the online gaming industry (casino and backgammon) in The Caucasus. After trying a number of different systems, both free and paid, I decided to go with Live Agent. Not only was this a surprisingly cost effective option, it was a feature packed option that worked straight out of the box.
We have been using LiveAgent since August and we are really satisfied with the various ways to integrate it into our website and support process. The LiveAgent support is of great help and we recommend this system to everyone.
Keep up the good work
We want to give our customers the best user experience in the market. After struggling with several other products we ran into Live Agent. A friend of us talked about Live Agent if it was the best software in the market. He was right. After testing Live Agent for a couple of weeks we were convinced. Simple installation, great support and the best user experience.
As Director of Information Technology for a company with 500 computer users, I can say Live Agent has delivered on the promise of helping us keep track of help requests. Live Agent exceeded our expectations by delivering embedded functionality that helps us communicate with our users and update request statuses quickly and efficiently. Plus, the support staff is second to none as they respond with useful answers to our questions usually within a few hours if not minutes. I highly recommend the Live Agent product. It is cost effective, simple to use and yet, very configurable which helps satisfy all of our unique support center requirements.
I remember the time we answered mails from Outlook, it was so hard to manage company emails. Now we use LiveAgent and we are sure that every email is answered in time. As a leading language center in Antalya we don't like to be 2nd or 3rd. LiveAgent helps us to attract customers right from the first visit of our website. PC-to-PC call button allows us to talk to the visitors from PC.
We use Live Agent mainly to communicate with our Time Tracking software users during the free trial period. Those in software as a service business know, that the free trial is the last and the most important sales phase. For us, suddenly being able to actively monitor and approach potential online clients is a game changer. Live Agent changes anonymous web visitor into a specific person that you can pull into conversation and convert. It literally changed the way we do our online sales support. We relied on sending out emails during our Free trials before, Live Agent allows us to engage in much more effective live communication. For number seekers, our paid customer conversion rate went up 325% the first month we've setup and actively started using Live Agent.
Live Agent helped us to achieve 2 important goals: increase customer satisfaction and sales. This tool is very easy to deploy and to work with. It enables us to get a deeper understanding of our potential and existing customer needs. Live Agent support was always friendly and helpful when contacted.
In Pricemania we need to ensure quick and professional communication with more than 4 000 customers. We started using LiveAgent couple months ago and it instantly helped us to increase the customer satisfaction with much faster and coordinated communication. I definitely recomend LiveAgent to everyone who takes the customer satisfaction seriously and who wants to dominate the market.
I just wanted to write and express my gratitude to Quality Unit for the top notch support and applications. I've bought two licenses of Live Agent and one of Post Affiliate Pro and I couldn't be happier. I had a few issues with the install and the developers were there to help every time.I highly recommend Quality Unit as a company. They've gone above and beyond to help and its more than I can say for many other companies.Thank you again!
LiveAgent is fantastic, my customers like it, I like it and even my mother can use it.
Since we are using Live agent we can manage over 17.000 customers with an incredible speed. Our response time increased by 60% because the clean interface makes a huge difference.
Working with Quality Unit is a great experience. Live Chat Support and dedicated email response is vital when you need assistance. Thanks for your help guys!
Award winning software with huge bunch of options included in LiveAget. From our point of view it's an irreplaceable HelpDesk and Customer Care tool. Options provided are in deed demanded and used as by customers so by our support team staff. Multi-channel and multi platform structure gives the visitor a choice to become a customer in a preferred way by a single click(!) Just think of it a bit! Some of the benefits which were achieved after purchasing this online helpdesk software: 1. Time reaction decreased dramatically; 2. Our surveys indicated that customer satisfaction in issue management increased by 17%; 3. LiveAgent was also applied for sales department that resulted in 20% conversion increase. And the last but not the least - you have only one system to store your trouble tickets, keep your issue management history, customer order requests, calls history and so on.
And behind the scenes there is a team of skilled support staff, highly professional sales team and flexible pricing. Just start and you'll never shut down your LiveAgent installation!
We have been using live agent for our support system for some time now. What can I say about it! Firstly the support that we are provided with is second to none, real people, real help and dam quick. As for the software, this saves us countless hours and quite frankly I don't know how we ever managed with out it.
For the first time in years I have been able to take a back seat and relax as I know my staff have a great system that not only they can use easily but also a system that our customers are happy with.
We have been using Quality Unit's Post Affiliate Pro, Post Affiliate Network and Live Agent for many years. These products have helped us build our business, simply because they are so reliable and flexible. We can even support customers in several countries and languages.
The support is where Quality Unit really shine: Ultrafast response and relevant help.
We hope our competitors never find out about Quality Unit's products.
After Post Affiliate Pro, LiveAgent is another very fine product from QualityUnit and we have purchased both :). We are just loving this helpdesk tool. To be frank, we also tried earlier other helpdesk tools like Zendesk and HelpSpot but I don't think they stand against LiveAgent after using it. It's a complete suite of multi-featured Helpdesk and Livechat, and yet very affordable. Super fast loading is Awesome!!!
We are using LiveAgent for a while now, and it help us organize our sales and customer support. It cost effective solution that can help you with large amount of support requests via different channels.
Managing a growing Ecommerce platform, we approached a number of live chat providers to ensure we could give instant feedback to our customers. We've found Live Agent were by far the best, offering so many different features in and around the live chat function that really facilitated the customer journey.
I have to say, I have never experienced such a professional customer approach, such a high level of chat communication and friendliness in Slovakia. It's evident that your company has outgrown our little Slovakia :)
Thanks to the live agent system internet counseling gained a new dimension. The operation of the system uses online counseling and helps people with their problems.
Viktor of Quality Unit has gone above and beyond with his technical know-how and his prompt, ultra-friendly customer service! I'm so glad that I found Quality Unit and I look forward to our growing relationship as my online operation evolves.
We are a direct seller for mobile Solutions (SMS). You made the best Support-System! We have to handle about 5500 business customers and about 10.000 private customers. We tried a lot of systems, but no system was so easy, so perfect like yours! Thanks for that.
We are a Romanian IT consulting company and besides consultancy we are also offering Remote Administration services. We have installed your software in one of the biggest medical company in Romania and it was really appreciated.
I am impressed with the fast and helpful support that was included in the very affordable price for Support Center. The software is professional and easy to use. I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
I am very pleased with the prompt and professional support that my team has received from QualityUnit. The software works well and there's a great support team behind it.
I haven't used PAP too much but it's a pleasure to see this unprecedented attention to details. I came across free version of LiveAgent and it's just another nail in the coffin. You don't usually see such clean interface and again, attention to details. You really made my day :-) You probably should be called SUPER quality unit
QualityUnit not only has a great software, but their customer service/support is superb as well. We had a number of technical issues to deal with and QualityUnit support was always there for us. They responded on time and helped us resolve all of our issues. I believe they go way beyond what their responsibility is.
LiveAgent can be purchased for running on your own server, or can be rented as a hosted application on Quality Unit's own servers. It's function is to provide a Helpdesk application to businesses who's own Support function works primarly through e-mail. Users drop you an e-mail, LiveAgent logs it and allocates it a ticket, and all actions on that ticket are recorded and actioned within LiveAgent's Ajax-based Web Interface.
Customer service is unmatched! Spoke to LiveAgent immediately all the way through installation process! It was a no-brainer from my end. Zbynek took care of everything while staying in constant communication until completion. Much thanks!
It took me very little time to get it up and running. In both cases the actual installation of LiveAgent was VERY easy. I must say you did a good job. My IT company uses Windows and is familiar with it, but I was giving linux a go and therefore it took so long - not to mention the experience I now have with linux.I used ubuntu server and also tried ubuntu dekstop. The product itself is just great. It is very easy to use and at the same time comprehensive. The reason I have the free version at this point in time is to eval it and also I'm the only one in my company.
RGF Estates is one of the largest realtor of virtual land in Second Life © and we had to struggle hard recently to manage our support processes for a constantly growing base of Second Life © Residents. I've reviewed over weeks hundreds of free- and shareware applications which may meet our companies and customers needs. I must resume, that only LiveAgent convinced me in first place. LiveAgent actually is a powerful, feature rich but easy understandable ALL-IN-ONE Helpdesk, nothing to compare with. Gratulations to Development Team and many thanks to Support Team.
Bugfixes are fast closed, no complicaded User interface, updates on the Fly, great Support, really nice Support Chat.
Again: The Support from Qualityunit is the best i ever seen! Guys you Rock the House!