see what our customers have to say :)
We've been using LiveAgent for a few months and enjoy it a lot. LiveAgent is a great tool facilitating our online communication with customers across the globe. What makes LiveAgent convenient in use is a wide range of helpful functions - tickets, giving us chats history for any period or date; offline Contact US form, ensuring that we do not lose any customer's inquiry; the map with visitors' locations pinned... And colourful badges brighten up our working routine. Many thanks!
LiveAgent is simply the best and most affordable Helpdesk & Live chat software out there! Bye bye Kayako! Adios Zendesk... Goodbye whatever!! Development is great and fast! Rock solid and easy to use software. Very customer friendly also! LiveAgent you ROCK!
One of the advantages of LiveAgent is that the interface is very simple and user friendly. New representatives can be trained in no time and immediately start working with LiveAgent on their own. LiveAgent has accelerated our overall performance and helps us to deliver immediate responses. Being an enterprise business we're able to do most of the setups on our own, and if not, the support team is available to help us 24/7 which saves us a lot of time and resources.
Customer success is absolutely top priority for us at sli.do. Especially in the event industry, a few seconds can make a big difference. We analyzed most of the solutions out there and LiveAgent is by far the best. It combines excellent Live chat capabilities, ticketing and powerful automation that allow us to provide exceptional support to our customers. And all of it comes with a great price, highly recommended!
I run a busy call centre that offers 24/7 chat, email and phone support for the online gaming industry (casino and backgammon) in The Caucasus. After trying a number of different systems, both free and paid, I decided to go with Live Agent. Not only was this a surprisingly cost effective option, it was a feature packed option that worked straight out of the box.
We want to give our customers the best user experience in the market. After struggling with several other products we ran into Live Agent. A friend of us talked about Live Agent if it was the best software in the market. He was right. After testing Live Agent for a couple of weeks we were convinced. Simple installation, great support and the best user experience.
As Director of Information Technology for a company with 500 computer users, I can say LiveAgent has delivered on the promise of helping us keep track of help requests. Live Agent exceeded our expectations by delivering embedded functionality that helps us communicate with our users and update request statuses quickly and efficiently. Plus, the support staff is second to none as they respond with useful answers to our questions usually within a few hours if not minutes. I highly recommend the LiveAgent product, not only as a Kayako alternative, but a much better solution with added value. It is cost effective, simple to use and yet, very configurable which helps satisfy all of our unique support center requirements.
I remember the time we answered mails from Outlook, it was so hard to manage company emails. Now we use LiveAgent and we are sure that every email is answered in time. As a leading language center in Antalya we don't like to be 2nd or 3rd. LiveAgent helps us to attract customers right from the first visit of our website. PC-to-PC call button allows us to talk to the visitors from PC.
We use LiveAgent mainly to communicate with our Time Tracking software users during the free trial period. Those in software as a service business know, that the free trial is the last and the most important sales phase. For us, suddenly being able to actively monitor and approach potential online clients is a game changer. LiveAgent changes anonymous web visitor into a specific person that you can pull into conversation and convert. It literally changed the way we do our online sales support. We relied on sending out emails during our Free trials before, LiveAgent allows us to engage in much more effective live communication. For number seekers, our paid customer conversion rate went up 325% the first month we've setup and actively started using LiveAgent. PS: We previously used Zendesk and LiveAgent came out as the best Zendesk alternative by far.
Live Agent helped us to achieve 2 important goals: increase customer satisfaction and sales. This tool is very easy to deploy and to work with. It enables us to get a deeper understanding of our potential and existing customer needs. Live Agent support was always friendly and helpful when contacted.
In Pricemania we need to ensure quick and professional communication with more than 4 000 customers. We started using LiveAgent couple months ago and it instantly helped us to increase the customer satisfaction with much faster and coordinated communication. I definitely recomend LiveAgent to everyone who takes the customer satisfaction seriously and who wants to dominate the market.
I just wanted to write and express my gratitude to Quality Unit for the top notch support and applications. I've bought two licenses of Live Agent and one of Post Affiliate Pro and I couldn't be happier. I had a few issues with the install and the developers were there to help every time.I highly recommend Quality Unit as a company. They've gone above and beyond to help and its more than I can say for many other companies.Thank you again!
We have been using LiveAgent since August and we are really satisfied with the various ways to integrate it into our website and support process. The LiveAgent support is of great help and we recommend this system to everyone.
Keep up the good work
LiveAgent is fantastic, my customers like it, I like it and even my mother can use it.
Since we are using Live agent we can manage over 17.000 customers with an incredible speed. Our response time increased by 60% because the clean interface makes a huge difference.
Award winning software with huge bunch of options included in LiveAget. From our point of view it's an irreplaceable HelpDesk and Customer Care tool. Options provided are in deed demanded and used as by customers so by our support team staff. Multi-channel and multi platform structure gives the visitor a choice to become a customer in a preferred way by a single click(!) Just think of it a bit! Some of the benefits which were achieved after purchasing this online helpdesk software: 1. Time reaction decreased dramatically; 2. Our surveys indicated that customer satisfaction in issue management increased by 17%; 3. LiveAgent was also applied for sales department that resulted in 20% conversion increase. And the last but not the least - you have only one system to store your trouble tickets, keep your issue management history, customer order requests, calls history and so on.
And behind the scenes there is a team of skilled support staff, highly professional sales team and flexible pricing. Just start and you'll never shut down your LiveAgent installation!
We’ve been using LiveAgent since 2013. We didn’t use any helpdesk system prior to that. Email communication had been immense and delegation hard. We wanted to switch from using an email client to a modern ticketing system. The reason why we went with LiveAgent was that it provided beyond the features that we needed and the technical support was very attentive. At first, we just wanted to solve our email problem but later on we started using its live chat as well. We now cannot imagine work without LiveAgent.
As a better business builder serving the needs of small business owners worldwide, having a reliable way to provide support is key to delivering on our promise of exceptional customer service. As a group dedicated to delivering memorable experiences, we began searching for company’s aligned with our best practice vision.
We needed help desk software with an easy to use interface, dedicated support staff to help us when we needed it, and importantly, who would never let us down. After taking the time to compare options, it didn’t take long for us to make the decision to invest in LiveAgent. From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.Thank you again!
Working with Quality Unit is a great experience. Live Chat Support and dedicated email response is vital when you need assistance. Thanks for your help guys!
We have been using live agent for our support system for some time now. What can I say about it! Firstly the support that we are provided with is second to none, real people, real help and dam quick. As for the software, this saves us countless hours and quite frankly I don't know how we ever managed with out it.
For the first time in years I have been able to take a back seat and relax as I know my staff have a great system that not only they can use easily but also a system that our customers are happy with.
We have been using Quality Unit's Post Affiliate Pro, Post Affiliate Network and Live Agent for many years. These products have helped us build our business, simply because they are so reliable and flexible. We can even support customers in several countries and languages.
The support is where Quality Unit really shine: Ultrafast response and relevant help.
We hope our competitors never find out about Quality Unit's products.
With LiveAgentwe’re able to give our customers support wherever they are. Facebook, Email, Chat – it doesn’t matter for our team, we simply answer the questions and offer solutions. It also works very stable and fast with a great support from the LiveAgent team.
With over 40 Agents, 12 languages, 20+ partner URLs and around 10,000 chats/tickets per month (and growing), I knew we needed to upgrade from the basic chat app that we had when I first took on this role. I immediately suggested LiveAgent. I had introduced it before to another company and I knew what it was capable of - Unlimited Agents, a personalised chat design for each partner, email, social media and phone integration via Twilio - all in one package, plus a whole bunch of extras - forums, knowledge base and suggestions - that we hope to implement soon. Oh, and all that for less than we were paying yearly for half the number of Agents.
We are using LiveAgent mostly for its chat feature. We like it because it is easy to use and offers great functionality, such as useful reporting features and process automation. Furthermore it is easy to integrate into our own user system through the API that is being offered. Finally it is really fast, easy and fun to learn and their customer support is always helpful. Thanks for the good service!
We are running multiple online casino websites like All British Casino. Support is one of the most important parts of running an E-gaming business and with LiveAgent we found the perfect all-in-one solution for this. In LiveAgent we can keep all brands separated including styles, support agents and predefined answers. Due to the way Ladesk is build we are able to keep our players happier by offering a more efficient support resulting in higher return rates.
After extensive research we opted for LiveAgent as we wanted a ticket system with proper reporting tools for our online casino. LiveAgent is reliable, reasonably priced and simply a great choice for any fast paced online business! As a former Freshdesk customer, I can say it's not just a great freshdesk alternative, but provides much better customer service and is more stable.
We love LiveAgent - it makes supporting our customers easy, and as we grow we can effortlessly assign more agents to different types of support
At first, we didn't believe that a helpdesk tool like LiveAgent could be so useful. It helped us with both internal communication and communication with customers. With LiveAgent, we're sure that every request is answered. It saves us hundreds of precious minutes of work everyday by making customer service clear and in order. THANK YOU LiveAgent.
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. Very easy to understand. This is an awesome product.
We like to offer our customers the best experience in our store. That’s why we have chosen LiveAgent to manage all the information flow in both directions, offering a place with FAQ and different ways to contact us (chat, tickets,…) centralized in a unique portal. LiveAgent help us to solve most of the questions in a fast and effective way. We will continue working with LiveAgent and improving customer service,
After Post Affiliate Pro, LiveAgent is another very fine product from QualityUnit and we have purchased both :). We are just loving this helpdesk tool. To be frank, we also tried earlier other helpdesk tools like Zendesk and HelpSpot but I don't think they stand against LiveAgent after using it. It's a complete suite of multi-featured Helpdesk and Livechat, and yet very affordable. Super fast loading is Awesome!!!
We are using LiveAgent for a while now, and it help us organize our sales and customer support. It cost effective solution that can help you with large amount of support requests via different channels.
Managing a growing Ecommerce platform, we approached a number of live chat providers to ensure we could give instant feedback to our customers. We've found Live Agent were by far the best, offering so many different features in and around the live chat function that really facilitated the customer journey.
I have to say, I have never experienced such a professional customer approach, such a high level of chat communication and friendliness in Slovakia. It's evident that your company has outgrown our little Slovakia :)
Thanks to the live agent system internet counseling gained a new dimension. The operation of the system uses online counseling and helps people with their problems.
Viktor of Quality Unit has gone above and beyond with his technical know-how and his prompt, ultra-friendly customer service! I'm so glad that I found Quality Unit and I look forward to our growing relationship as my online operation evolves.
We are a direct seller for mobile Solutions (SMS). You made the best Support-System! We have to handle about 5500 business customers and about 10.000 private customers. We tried a lot of systems, but no system was so easy, so perfect like yours! Thanks for that.
We are a Romanian IT consulting company and besides consultancy we are also offering Remote Administration services. We have installed your software in one of the biggest medical company in Romania and it was really appreciated.
I am impressed with the fast and helpful support that was included in the very affordable price for Support Center. The software is professional and easy to use. I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
I am very pleased with the prompt and professional support that my team has received from QualityUnit. The software works well and there's a great support team behind it.
I haven't used PAP too much but it's a pleasure to see this unprecedented attention to details. I came across free version of LiveAgent and it's just another nail in the coffin. You don't usually see such clean interface and again, attention to details. You really made my day :-) You probably should be called SUPER quality unit
QualityUnit not only has a great software, but their customer service/support is superb as well. We had a number of technical issues to deal with and QualityUnit support was always there for us. They responded on time and helped us resolve all of our issues. I believe they go way beyond what their responsibility is.
LiveAgent can be purchased for running on your own server, or can be rented as a hosted application on Quality Unit's own servers. It's function is to provide a Helpdesk application to businesses who's own Support function works primarly through e-mail. Users drop you an e-mail, LiveAgent logs it and allocates it a ticket, and all actions on that ticket are recorded and actioned within LiveAgent's Ajax-based Web Interface.
Customer service is unmatched! Spoke to LiveAgent immediately all the way through installation process! It was a no-brainer from my end. Zbynek took care of everything while staying in constant communication until completion. Much thanks!
It took me very little time to get it up and running. In both cases the actual installation of LiveAgent was VERY easy. I must say you did a good job. My IT company uses Windows and is familiar with it, but I was giving linux a go and therefore it took so long - not to mention the experience I now have with linux.I used ubuntu server and also tried ubuntu dekstop. The product itself is just great. It is very easy to use and at the same time comprehensive. The reason I have the free version at this point in time is to eval it and also I'm the only one in my company.
RGF Estates is one of the largest realtor of virtual land in Second Life © and we had to struggle hard recently to manage our support processes for a constantly growing base of Second Life © Residents. I've reviewed over weeks hundreds of free- and shareware applications which may meet our companies and customers needs. I must resume, that only LiveAgent convinced me in first place. LiveAgent actually is a powerful, feature rich but easy understandable ALL-IN-ONE Helpdesk, nothing to compare with. Gratulations to Development Team and many thanks to Support Team.
Bugfixes are fast closed, no complicaded User interface, updates on the Fly, great Support, really nice Support Chat.
Again: The Support from Qualityunit is the best i ever seen! Guys you Rock the House!
We are using LiveAgent for our E-commerce platform and we are very happy to say we never used something like that. I'm sure we would spend 90% of our day sorting through emails and setting up folders if we didn't have LiveAgent. Easy UI and great chat support.