Solve "everything customer service"

Problem

Customer emails starting to pile up? Customer support representatives cherry-pick emails, transfer them between each other, or ignore them completely? Are you losing track of who is responsible for which case? On top of that, are your customers using new ways like Facebook or Twitter to reach out? See how LiveAgent can solve all these problems.

Solution

LiveAgent combines all customer support channels into one universal inbox. Never miss an email, never work on the same email, always keep track. Connect your emails, setup chat, integrate Twitter and Facebook, setup a phone line - all routing to LiveAgent where your customer service reps are equipped with state of the art tools.

Features used

Universal inboxUniversal inbox

View and answer every Ticket from LiveAgent’s universal inbox. It’s like a smarter version of your email inbox. Emails, chats, calls, Facebook & Twitter tickets, forum posts, suggestions... It's all there, accessible and manageable from one place.

Define the number of tickets, chats and phone calls received, solved by your agents. Some can manage more, some manage less. Measure and analyze employee’s performance. The automated ticket distribution system makes sure your agents always have their optimal load. Automatically rotate phone duty, set pause times for your agents and let them rest when they need it. Our automated ticket distribution is unique. It is one of a kind in the market.

Live chat has the ability to provide the convenient answers that customers want, while also adding significant benefits to the staff and bottom line of your company. Livechat builds customers' confidence while shopping and increases overall customer experience. Adding a human factor to your website through real time chatting with your customers can be a game changer.

LiveAgent connects with your Facebook profile and tracks all wall posts, comments and private messages so you can have your fans and haters under control 24/7. Everything is tracked and transformed into tickets so your customer support agents can react professionally, when a complaint is created and put out the fire before it spreads. With LiveAgent, you have 100% certainty that nothing gets lost on Facebook.

Connecting with Twitter enables you to do brand monitoring and respond to tweets that require action. Responses are directly sent as tweets.

Talk to your customers over phone or PC to PC calls. No need to buy phones for your agents, you can receive calls directly on your computer. Get a 1-800 number for your customer service.

Business benefits

  • Increase customer satisfaction
  • Everything is centralized in one place
  • Competitive advantage
  • Improve your customer response time
  • Multitask smarter
  • Work more efficiently
  • Flexible reporting

You Will Be in Good Hands

Ever since LiveAgent was started, customer satisfaction has been our top priority. Don’t take our word for it and see what our customers are saying about us.

Are you switching from a different help desk software?

We offer concierge migration services from most of the popular help desk solutions.

See How Customers Use LiveAgent in Practice

LiveAgent is extremely flexible, adaptable and scalable. See how other businesses utilize the vast amount of advantages that LiveAgent provides.

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LiveAgent
Help Desk Software & Live Chat