Shared Mailbox

Problem

Some businesses prefer to have 1 unified shared inbox to solve all customer related queries. Sometimes, it's also called a universal inbox. 

Solution

LiveAgent's universal inbox combined with ticketing functionality gives you all the essentials (and much more) to stay on top of all queries coming into your shared mailbox. 

Features used

Universal inboxUniversal inbox

View and answer every Ticket from LiveAgent’s universal inbox. It’s like a smarter version of your email inbox. Emails, chats, calls, Facebook & Twitter tickets, forum posts, suggestions... It's all there, accessible and manageable from one place.

LiveAgent automatically sorts your company communication into tickets. You will easily find and review the history of every communication between you and customer any time in the future.

Distribute tickets and support agents into departments. Define filters and transfer rules so that your tickets will always land in the right hands. Specify different signatures, phone and chat answering rules for different departments. Instantly see how many new, open and resolved tickets are in your departments.

Business benefits

  • Increase customer satisfaction
  • Everything is centralized in one place
  • History of every communication
  • Improve your customer response time
  • Distribute work, authority and responsibility
  • Increase effectivity and quality of ticket handling

You Will Be in Good Hands

Ever since LiveAgent was started, customer satisfaction has been our top priority. Don’t take our word for it and see what our customers are saying about us.

Are you switching from a different help desk software?

We offer concierge migration services from most of the popular help desk solutions.

See How Customers Use LiveAgent in Practice

LiveAgent is extremely flexible, adaptable and scalable. See how other businesses utilize the vast amount of advantages that LiveAgent provides.

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