Time to organize your Shared Mailbox?

LiveAgent makes life easier for teams that use a shared mailbox.
Take it for a spin with a 14-day-free trial.

Ticket Ticket+Chat All-inclusive
Agent seat ?Purchase at least 1 seat to get started. $9/month $29/month $39/month
Custom domain parking
E-mail Ticketing?LiveAgent grabs all your incoming emails and transforms them into tickets for better access and management.
Contact forms ?Predefined and customizable contact forms can be placed anywhere in your website.
Merge tickets ?Merge multiple tickets into 1
Split tickets ?Split 1 ticket into 2
Custom mail templates ?Adapt your email templates accordingly to your company, brand, product, country or language
Ticket mass actions ?Resolve, postpone or delete multiple tickets with one button
Export tickets ?Export tickets into CSV with a click of a button
Email notifications ?Email agents and/or customers on updates about their tickets
Custom ticket fields ?Create custom fields for tickets to track additional data
Split tickets ?Split 1 ticket into 2
To Solve Algorythm ?Force agents to answer tickets from "To solve button" only.
Canned answers ?Equip your team with most used sentences by pressing a keyboard shortcut
Rules & Time rules ?Automate your workflow with Rules and Time rules
Advanced SLA with Reports ?Setup SLAs easily. This feature comes with advanced SLA reporting.
Business hours ?Does your helpdesk operate in specific business hours? Set them up easily.
Internal tickets ?Create internal tickets which can work as tasks for your colleagues
Contacts & Contact groups ?Keep information about your contacts and assign them into contact groups
SPAM filters ?Get rid of SPAM with intelligent spam filters.
Attachments ?Attach files easily with Drag&Drop
Load data from your CRM ?Load data about your customers via API
API & Integrations ?Connect LiveAgent with other apps via API or Pre-made integrations
Multibrand Support ?Support multiple brands from 1 LiveAgent account, adapt email templates per brand
Reporting ?Get advanced reports on tickets, chats, calls, worktime and more
Knowledge Base ?Provide answers even when your agents are offline
Customer Forum ?Let your customers discuss questions or issues publicly in a Forum
Customer Portal ?Customizable support portal is a place where your customers can log in and check status of their tickets
Ticket satisfaction survey ?Collect feedback from your customers about provided support
iPhone/Android apps
EU/US Data Center
Live Chat ?Insert a Live Chat button on your website. Copy-paste a short code, no HTML skills required.
Real-time visitors monitoring
Chat invitations
Chat Satisfaction Surveys
Feedback management ?Insert feedback buttons and collect important feedback from your customers.
Call center support?Phone to PC and PC to PC calls are supported with LiveAgent+Twilio integration.
Video call?Completely browser based video call, without any 3rd party application. If you need a more personal way of communication with your customers, video chat comes in handy.
Interactive Voice Response?Increase effectivity of your call center by introducing an IVR
Call routing & transfers?Automatically route calls based on intelligent presets. Soft transfer calls to other agents.
Hardware IP phone compatibility ?Connect LiveAgent with most popular hardware IP phones on the market.
Unlimited call storage ?Store your call voice recordings with no limits
Gamification ?Award your agents and let them compete between each other. Increase their efficiency.
Sound configuration ?Customize or disable any sound that is played in LiveAgent. $5/month
Facebook ?Complete social media customer support solution. $6/month
Twitter ?Complete social media customer support solution. $6/month
Audit Log?See timestamps of all changes in the application $9/month
Search & replace ? Search string in every incoming message and Replace it with something else before being displayed or stored in a database. $9/month
Time Tracking?Time tracking lets you track time spent by each Agent supporting customers and thereby gain a deeper visibility on the overall help desk performance. The time spent is tracked automatically for each ticket when this feature is turned on. $19/month
Branding Free $19/month $19/month
Customer Service 24/7 24/7 24/7
White Glove Setup
Ticket Ticket+Chat All-inclusive
Agent seat ?Purchase at least 1 seat to get started. $9/month $29/month $39/month
Custom domain parking
E-mail Ticketing?LiveAgent grabs all your incoming emails and transforms them into tickets for better access and management.
Contact forms ?Predefined and customizable contact forms can be placed anywhere in your website.
Merge tickets ?Merge multiple tickets into 1
Split tickets ?Split 1 ticket into 2
Custom mail templates ?Adapt your email templates accordingly to your company, brand, product, country or language
Ticket mass actions ?Resolve, postpone or delete multiple tickets with one button
Export tickets ?Export tickets into CSV with a click of a button
Email notifications ?Email agents and/or customers on updates about their tickets
Custom ticket fields ?Create custom fields for tickets to track additional data
Split tickets ?Split 1 ticket into 2
To Solve Algorythm ?Force agents to answer tickets from "To solve button" only.
Canned answers ?Equip your team with most used sentences by pressing a keyboard shortcut
Rules & Time rules ?Automate your workflow with Rules and Time rules
Advanced SLA with Reports ?Setup SLAs easily. This feature comes with advanced SLA reporting.
Business hours ?Does your helpdesk operate in specific business hours? Set them up easily.
Internal tickets ?Create internal tickets which can work as tasks for your colleagues
Contacts & Contact groups ?Keep information about your contacts and assign them into contact groups
SPAM filters ?Get rid of SPAM with intelligent spam filters.
Attachments ?Attach files easily with Drag&Drop
Load data from your CRM ?Load data about your customers via API
API & Integrations ?Connect LiveAgent with other apps via API or Pre-made integrations
Multibrand Support ?Support multiple brands from 1 LiveAgent account, adapt email templates per brand
Reporting ?Get advanced reports on tickets, chats, calls, worktime and more
Knowledge Base ?Provide answers even when your agents are offline
Customer Forum ?Let your customers discuss questions or issues publicly in a Forum
Customer Portal ?Customizable support portal is a place where your customers can log in and check status of their tickets
Ticket satisfaction survey ?Collect feedback from your customers about provided support
iPhone/Android apps
EU/US Data Center
Live Chat ?Insert a Live Chat button on your website. Copy-paste a short code, no HTML skills required.
Real-time visitors monitoring
Chat invitations
Chat Satisfaction Surveys
Feedback management ?Insert feedback buttons and collect important feedback from your customers.
Call center support?Phone to PC and PC to PC calls are supported with LiveAgent+Twilio integration.
Video call?Completely browser based video call, without any 3rd party application. If you need a more personal way of communication with your customers, video chat comes in handy.
Interactive Voice Response?Increase effectivity of your call center by introducing an IVR
Call routing & transfers?Automatically route calls based on intelligent presets. Soft transfer calls to other agents.
Hardware IP phone compatibility ?Connect LiveAgent with most popular hardware IP phones on the market.
Unlimited call storage ?Store your call voice recordings with no limits
Gamification ?Award your agents and let them compete between each other. Increase their efficiency.
Sound configuration ?Customize or disable any sound that is played in LiveAgent. $5/month
Facebook ?Complete social media customer support solution. $6/month
Twitter ?Complete social media customer support solution. $6/month
Audit Log?See timestamps of all changes in the application $9/month
Search & replace ? Search string in every incoming message and Replace it with something else before being displayed or stored in a database. $9/month
Time Tracking?Time tracking lets you track time spent by each Agent supporting customers and thereby gain a deeper visibility on the overall help desk performance. The time spent is tracked automatically for each ticket when this feature is turned on. $19/month
Branding Free $19/month $19/month
Customer Service 24/7 24/7 24/7
White Glove Setup
Ticket Ticket+Chat All-inclusive
Agent seat ?Purchase at least 1 seat to get started. $9/month $29/month $39/month
Custom domain parking
E-mail Ticketing?LiveAgent grabs all your incoming emails and transforms them into tickets for better access and management.
Contact forms ?Predefined and customizable contact forms can be placed anywhere in your website.
Merge tickets ?Merge multiple tickets into 1
Split tickets ?Split 1 ticket into 2
Custom mail templates ?Adapt your email templates accordingly to your company, brand, product, country or language
Ticket mass actions ?Resolve, postpone or delete multiple tickets with one button
Export tickets ?Export tickets into CSV with a click of a button
Email notifications ?Email agents and/or customers on updates about their tickets
Custom ticket fields ?Create custom fields for tickets to track additional data
Split tickets ?Split 1 ticket into 2
To Solve Algorythm ?Force agents to answer tickets from "To solve button" only.
Canned answers ?Equip your team with most used sentences by pressing a keyboard shortcut
Rules & Time rules ?Automate your workflow with Rules and Time rules
Advanced SLA with Reports ?Setup SLAs easily. This feature comes with advanced SLA reporting.
Business hours ?Does your helpdesk operate in specific business hours? Set them up easily.
Internal tickets ?Create internal tickets which can work as tasks for your colleagues
Contacts & Contact groups ?Keep information about your contacts and assign them into contact groups
SPAM filters ?Get rid of SPAM with intelligent spam filters.
Attachments ?Attach files easily with Drag&Drop
Load data from your CRM ?Load data about your customers via API
API & Integrations ?Connect LiveAgent with other apps via API or Pre-made integrations
Multibrand Support ?Support multiple brands from 1 LiveAgent account, adapt email templates per brand
Reporting ?Get advanced reports on tickets, chats, calls, worktime and more
Knowledge Base ?Provide answers even when your agents are offline
Customer Forum ?Let your customers discuss questions or issues publicly in a Forum
Customer Portal ?Customizable support portal is a place where your customers can log in and check status of their tickets
Ticket satisfaction survey ?Collect feedback from your customers about provided support
iPhone/Android apps
EU/US Data Center
Live Chat ?Insert a Live Chat button on your website. Copy-paste a short code, no HTML skills required.
Real-time visitors monitoring
Chat invitations
Chat Satisfaction Surveys
Feedback management ?Insert feedback buttons and collect important feedback from your customers.
Call center support?Phone to PC and PC to PC calls are supported with LiveAgent+Twilio integration.
Video call?Completely browser based video call, without any 3rd party application. If you need a more personal way of communication with your customers, video chat comes in handy.
Interactive Voice Response?Increase effectivity of your call center by introducing an IVR
Call routing & transfers?Automatically route calls based on intelligent presets. Soft transfer calls to other agents.
Hardware IP phone compatibility ?Connect LiveAgent with most popular hardware IP phones on the market.
Unlimited call storage ?Store your call voice recordings with no limits
Gamification ?Award your agents and let them compete between each other. Increase their efficiency.
Sound configuration ?Customize or disable any sound that is played in LiveAgent. $5/month
Facebook ?Complete social media customer support solution. $6/month
Twitter ?Complete social media customer support solution. $6/month
Audit Log?See timestamps of all changes in the application $9/month
Search & replace ? Search string in every incoming message and Replace it with something else before being displayed or stored in a database. $9/month
Time Tracking?Time tracking lets you track time spent by each Agent supporting customers and thereby gain a deeper visibility on the overall help desk performance. The time spent is tracked automatically for each ticket when this feature is turned on. $19/month
Branding Free $19/month $19/month
Customer Service 24/7 24/7 24/7
White Glove Setup

Empower your Shared Mailbox

Customer success is a top priority for us at sli.do. Especially in the event industry, a few seconds can make a big difference. We analyzed most of the available solutions and LiveAgent is by far the best. It combines excellent team email management capabilities, ticketing & automation that allow us to provide exceptional support to our customers. 

Peter Komornik, Sli.do

Best Shared Mailbox

We want to give our customers the best user experience in the market. After struggling with several other products we ran into LiveAgent. A friend of us talked about LiveAgent if it was the best team email tool in the market. He was right. After testing LiveAgent for a couple of weeks we were convinced. Great support from the team and the best user experience.

Peter Landegent, Support4Net

I Went With LiveAgent

I run a busy support service centre that offers 24/7 chat, email and phone support for the online gaming industry (casino and backgammon) in The Caucasus. After trying a number of different shared mailbox tools, both free and paid, I decided to go with LiveAgent. Not only was this a surprisingly cost effective option, it was also feature packed and worked straight out of the box.

David Chandler, Caucasus Communications Service

Starting at

$9 /month with first agent free

Unlimited Email Addresses

Connect LiveAgent with as many email accounts and brands as you need. Adapt your signatures and email templates to match your company design for each email account. LiveAgent offers a juicy portion of 170+ email collaboration tools for you and your team.

  • Build better relationships
  • Be there for your people
  • Lightweight & cost efficient

Get On The Same Page

LiveAgent organizes your team’s emails, so there’s no question about ticket ownership. Assign an email to yourself or delegate to a team member. See who and when replied to an email. Leave notes to your colleagues for future reference.

"LiveAgent is very user friendly from both customer's and agent's perspective." - Paul Sanders

Why Shared Mailbox?

  1. Working together as a team is easier with LiveAgent
  2. Collaborate and talk together with internal chat
  3. See who and when replies to emails
  4. Notify teammates about incoming messages through email
  5. Equip your team with the right set of email tools
  6. Improve relationships with your customers & partners

Bonus: FAQs & Forum

70% of users prefer to look for answers before contacting customer service. Setup a Customer Portal with just a few clicks, create a Knowledge Base and adapt it to your company's design without coding. Generate a Forum so your customers can help themselves and discuss new functionality or improvement suggestions.

  • Provide answers even when offline
  • Let customers help themselves
  • Choose from pre-defined themes or adapt the design with a few clicks

Over 15,000 businesses can't be wrong.

See our success stories or testimonials for more...

Unbiased LiveAgent Reviews & Testimonials

G2 Crowd

Read LiveAgent reviews on G2 Crowd

TrustPilot

GetApp

Ticket

$9per agent/month

All-inclusive

$39per agent/month

Try it free

Choose your plan later

Compare plans

Ticket + Chat

$29per agent/month

or buy aDownloadable licence

  • One time fee only
  • Installed on your server
from $899
Ticket Ticket+Chat All-inclusive
Agent seat ?Purchase at least 1 seat to get started. $9/month $29/month $39/month
Custom domain parking
E-mail Ticketing?LiveAgent grabs all your incoming emails and transforms them into tickets for better access and management.
Contact forms ?Predefined and customizable contact forms can be placed anywhere in your website.
Merge tickets ?Merge multiple tickets into 1
Split tickets ?Split 1 ticket into 2
Custom mail templates ?Adapt your email templates accordingly to your company, brand, product, country or language
Ticket mass actions ?Resolve, postpone or delete multiple tickets with one button
Export tickets ?Export tickets into CSV with a click of a button
Email notifications ?Email agents and/or customers on updates about their tickets
Custom ticket fields ?Create custom fields for tickets to track additional data
Split tickets ?Split 1 ticket into 2
To Solve Algorythm ?Force agents to answer tickets from "To solve button" only.
Canned answers ?Equip your team with most used sentences by pressing a keyboard shortcut
Rules & Time rules ?Automate your workflow with Rules and Time rules
Advanced SLA with Reports ?Setup SLAs easily. This feature comes with advanced SLA reporting.
Business hours ?Does your helpdesk operate in specific business hours? Set them up easily.
Internal tickets ?Create internal tickets which can work as tasks for your colleagues
Contacts & Contact groups ?Keep information about your contacts and assign them into contact groups
SPAM filters ?Get rid of SPAM with intelligent spam filters.
Attachments ?Attach files easily with Drag&Drop
Load data from your CRM ?Load data about your customers via API
API & Integrations ?Connect LiveAgent with other apps via API or Pre-made integrations
Multibrand Support ?Support multiple brands from 1 LiveAgent account, adapt email templates per brand
Reporting ?Get advanced reports on tickets, chats, calls, worktime and more
Knowledge Base ?Provide answers even when your agents are offline
Customer Forum ?Let your customers discuss questions or issues publicly in a Forum
Customer Portal ?Customizable support portal is a place where your customers can log in and check status of their tickets
Ticket satisfaction survey ?Collect feedback from your customers about provided support
iPhone/Android apps
EU/US Data Center
Live Chat ?Insert a Live Chat button on your website. Copy-paste a short code, no HTML skills required.
Real-time visitors monitoring
Chat invitations
Chat Satisfaction Surveys
Feedback management ?Insert feedback buttons and collect important feedback from your customers.
Call center support?Phone to PC and PC to PC calls are supported with LiveAgent+Twilio integration.
Video call?Completely browser based video call, without any 3rd party application. If you need a more personal way of communication with your customers, video chat comes in handy.
Interactive Voice Response?Increase effectivity of your call center by introducing an IVR
Call routing & transfers?Automatically route calls based on intelligent presets. Soft transfer calls to other agents.
Hardware IP phone compatibility ?Connect LiveAgent with most popular hardware IP phones on the market.
Unlimited call storage ?Store your call voice recordings with no limits
Gamification ?Award your agents and let them compete between each other. Increase their efficiency.
Sound configuration ?Customize or disable any sound that is played in LiveAgent. $5/month
Facebook ?Complete social media customer support solution. $6/month
Twitter ?Complete social media customer support solution. $6/month
Audit Log?See timestamps of all changes in the application $9/month
Search & replace ? Search string in every incoming message and Replace it with something else before being displayed or stored in a database. $9/month
Time Tracking?Time tracking lets you track time spent by each Agent supporting customers and thereby gain a deeper visibility on the overall help desk performance. The time spent is tracked automatically for each ticket when this feature is turned on. $19/month
Branding Free $19/month $19/month
Customer Service 24/7 24/7 24/7
White Glove Setup

Ready to take the next step?

Do it before your competition does. It's free for the first 14 days!

Get Started
Contact us

support@ladesk.com

+1-888-257-8754(Toll Free in USA & Canada)

+421 2 33 456 826(European Union & Worldwide)

Quality Unit, LLC 3616 Kirkwood Highway, Suite A #1130 Wilmington, DE 19808

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