Start a 14 Day Trial With All Inclusive Now, Pick a Plan Later

Simple, transparent pricing. No contracts, no hidden fees. All plans include 1 free seat up top!

Ticket

  • Custom Domain
  • E-mail Ticketing
  • Contact Forms
  • Automation, SLA, API
  • Forum & Knowledge base
  • iOS & Android apps
$12/agent/month

Ticket+Chat

  • All from Ticket +
  • Live Chat
  • Visitor Monitoring
  • Chat Invitations
  • Feedback Management
  • Multibrand Support
  • Chat Reports
$29/agent/month

All-Inclusive

  • All from Ticket+Chat +
  • *NEW* Cloud Call Center
  • Advanced Social Channel
  • Time Tracking
  • Audit Log
  • Advanced Reports
  • Gamification
$59/agent/month

Don't like subscription fees?

Check out or buy a downloadable license.

One-time fee

Installed on your server

From just $11,950

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TicketTicket+ChatAll-inclusive
Agent seat ?Purchase at least 1 seat and you'll get 1 extra seat for free.$12/month $29/month $59/month
Custom domain parking
E-mail Ticketing?LiveAgent grabs all your incoming emails and transforms them into tickets for better access and management.
Contact forms ?Predefined and customizable contact forms can be placed anywhere in your website.
Merge tickets ?Merge multiple tickets into 1
Split tickets ?Split 1 ticket into 2
Custom mail templates ?Adapt your email templates accordingly to your company, brand, product, country or language
Ticket mass actions ?Resolve, postpone or delete multiple tickets with one button
Export tickets ?Export tickets into CSV with a click of a button
Email notifications ?Email agents and/or customers on updates about their tickets
Custom ticket fields ?Create custom fields for tickets to track additional data
Split tickets ?Split 1 ticket into 2
To Solve Algorythm ?Force agents to answer tickets from "To solve button" only.
Canned answers ?Equip your team with most used sentences by pressing a keyboard shortcut
Rules & Time rules ?Automate your workflow with Rules and Time rules
Advanced SLA with Reports ?Setup SLAs easily. This feature comes with advanced SLA reporting.
Business hours ?Does your helpdesk operate in specific business hours? Set them up easily.
Internal tickets ?Create internal tickets which can work as tasks for your colleagues
Contacts & Contact groups ?Keep information about your contacts and assign them into contact groups
SPAM filters ?Get rid of SPAM with intelligent spam filters.
Attachments ?Attach files easily with Drag&Drop
Load data from your CRM ?Load data about your customers via API
API & Integrations ?Connect LiveAgent with other apps via API or Pre-made integrations
Multibrand Support ?Support multiple brands from 1 LiveAgent account, adapt email templates per brand
Reporting ?Get advanced reports on tickets, chats, calls, worktime and more
Knowledge Base ?Provide answers even when your agents are offline
Customer Forum ?Let your customers discuss questions or issues publicly in a Forum
Customer Portal ?Customizable support portal is a place where your customers can log in and check status of their tickets
Ticket satisfaction survey ?Collect feedback from your customers about provided support
iPhone/Android apps
Live Chat ?Insert a Live Chat button on your website. Copy-paste a short code, no HTML skills required.
Real-time visitors monitoring
Chat invitations
Chat Satisfaction Surveys
Feedback management ?Insert feedback buttons and collect important feedback from your customers.
Call center support?Phone to PC and PC to PC calls are supported with LiveAgent+Twilio integration.
Video call?Completely browser based video call, without any 3rd party application. If you need a more personal way of communication with your customers, video chat comes in handy.
Interactive Voice Response?Increase effectivity of your call center by introducing an IVR
Call routing & transfers?Automatically route calls based on intelligent presets. Soft transfer calls to other agents.
Hardware IP phone compatibility ?Connect LiveAgent with most popular hardware IP phones on the market.
Unlimited call storage ?Store your call voice recordings with no limits
Gamification ?Award your agents and let them compete between each other. Increase their efficiency.
Sound configuration ?Customize or disable any sound that is played in LiveAgent. $5/month
Facebook ?Complete social media customer support solution.$6/month
Twitter ?Complete social media customer support solution.$6/month
Audit Log?See timestamps of all changes in the application$9/month
Search & replace ? Search string in every incoming message and Replace it with something else before being displayed or stored in a database.$9/month
Time Tracking?Time tracking lets you track time spent by each Agent supporting customers and thereby gain a deeper visibility on the overall help desk performance. The time spent is tracked automatically for each ticket when this feature is turned on.$19/month
Branding Free$19/month$19/month
Customer Service24/724/724/7
White Glove Setup

Frequently asked questions

How does the 14-day Trial Work?

Every trial starts with the All-inclusive access and gives you access to all LiveAgent features for 14 days. Credit card is not required for trial signup. To continue using your account, you can submit your credit card details and upgrade to a paid version. 

Is my data safe?

Absolutely! We provide state of the art security. Our accounts are hosted in renowned datacenters protected by 24 hour surveillance. We also work with numerous security researchers to make sure the app keeps up with the latest security standards. All accounts include SSL encryption to keep your data safe.

What payment methods do you accept?

We accept all major credit cards including Mastercard, VISA, Diners and American Express. We also accepts payments via PayPal. If you wish to use a different kind of payment method, please contact our customer support at support@ladesk.com. 

Aliquote billing for occassional additional agents

Is your customer service seasonal and do you need to add or remove agents in certain time periods? We will only bill you for real usage.

Are there any contracts?

No. There are no contracts. We bill on a month to month basis. You can downgrade and upgrade your plan, add or remove agents at any point of time. There is no setup fees and customer service and product updates are free forever.

Where is my data located?

To ensure lightning speed service, your account data will be located to the closest datacenter based on your geographical location. We currently have 2 datacenters in Texas, USA and London, UK. Data of our European customers are located in the UK datacenter, and we are currently working on adapting our servers according EU GDPR standards to meet the May 25th 2018 deadline. 

Have any other questions?

We are here for you! Feel free to start a live chat conversation or email us at support@ladesk.com. Our support works 24/7, holidays included and we will be more than happy to help you with your question. We are also online on live chat and phone during business hours in most timezones. 

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