Nicereply

Integrate a favorite customer feedback application into your helpdesk environment.

What is Nicereply ?

Do you know how customers feel about your customer service? Track the quality of your customer service with Nicereply – an all-in-one customer satisfaction survey tool built for LiveAgent. Empower your LiveAgent with Nicereply integration:

  • use CSAT,NPS and CES 2.0 (Customer Effort Score™) score rating value and comment directly in LiveAgent ticket
  • customise rating survey according to your branding and language
  • enable user to give you real-time feedback in one click
  • identify feedback in context with case backlink
  • set up LiveAgent triggers based on rating value
  • track KPIs with advanced analytics and reports

How it works ?

You can distribute your survey through email templates, triggers, or you can collect feedback on quality of you service at the end of each chat session thanks to our Nicereply chat plugin. Simply insert Nicereply survey link into your email templates, setup survey trigger, or activate Nicereply chat plugin.

Example:

How to integrate NiceReply with LiveAgent ?

Make sure that you have an admin rights for both LiveAgent and Nicereply account. Complete integration manual here: http://help.nicereply.com/article/140-getting-started-with-liveagent-integration

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