Increase Response Speed

Problem

Are your customers complaining about slow responses from your support team? Or do you think there's room for improvement? The problem might not be with your team members, but with the tools they use. See how LiveAgent can increase your response speed.

Solution

LiveAgent sorts tickets by priority. It doesn't matter if you prefer "First in, first served" or any other setup, LiveAgent can always adapt. You can also setup the "To-solve" functionality to make sure your agents don't skip priority and only pick the ticket which is next in line.

Features used

SLASLA

In LiveAgent, Admins can choose if Agents will be able to answer tickets from the "All tickets" list or if they will only be able to answer tickets from the "To solve button".

Easily define an unlimited number of SLAs and let the automatic rules assign them to right tickets. LiveAgent will make sure that tickets, phone calls, and chats will be assigned to your agents in the right order to fulfill your service level agreements with your customers.

An efficient and simple way to rationalize your work flow is to create Predefined answers for support queries that can be answered with a single, general response. This saves you the time and struggle of formulating a separate reply to each customer that has the same issue.

Live chat has the ability to provide the convenient answers that customers want, while also adding significant benefits to the staff and bottom line of your company. Livechat builds customers' confidence while shopping and increases overall customer experience. Adding a human factor to your website while real time chatting with your customers can be a game changer.

Business benefits

  • Increase customer satisfaction
  • Competitive advantage
  • Improve your customer response time
  • Save time with predefined answers
  • Build customers' confidence

You Will Be in Good Hands

Ever since LiveAgent was started, customer satisfaction has been our top priority. Don’t take our word for it and see what our customers are saying about us.

Are you switching from a different help desk software?

We offer concierge migration services from most of the popular help desk solutions.

See How Customers Use LiveAgent in Practice

LiveAgent is extremely flexible, adaptable and scalable. See how other businesses utilize the vast amount of advantages that LiveAgent provides.

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