Great customer service starts with better helpdesk software.Setup your own helpdesk in minutes with a 14-day-free trial.
Customer success is a top priority for us at sli.do. Especially in the event industry, a few seconds can make a big difference. We analyzed most of the available solutions and LiveAgent is by far the best. It combines excellent live chat capabilities, ticketing and powerful automation that allow us to provide exceptional support to our customers. Highly recommended!
We want to give our customers the best user experience in the market. After struggling with several other products we ran into LiveAgent. A friend of us talked about LiveAgent if it was the best helpdesk software in the market. He was right. After testing LiveAgent for a couple of weeks we were convinced. Great support from the team and the best user experience.
I run a busy customer support centre that offers 24/7 chat, email and phone support for the online gaming industry (casino and backgammon) in The Caucasus. After trying a number of different helpdesk software, both free and paid, I decided to go with LiveAgent. Not only was this a surprisingly cost effective option, it was also feature packed and worked straight out of the box.
LiveAgent offers the right portion of helpdesk software features including a powerful ticketing system with automation, integrated live chat, social networks, call centre and a support centre. More than 170+ helpdesk features available at the moment!
LiveAgent helpdesk software is built by customer service agents for customer service agents. Every incoming form of communication is transformed into Tickets for better convenience and management. The UI is adaptable, intuitive and the users simply love it.
"LiveAgent is very user friendly from both customer's and agent's perspective." - Paul Sanders
70% of customers prefer to look for answers before contacting customer service. Setup a Customer Portal with just a few clicks, create a Knowledge Base and adapt it to your company's design without coding. Generate a Forum so your customers can help themselves and discuss new functionality or improvement suggestions.
|Agent seat ?Purchase at least 1 seat and you'll get 1 extra seat for free.||$12/month||$29/month||$59/month|
|Custom domain parking|
|E-mail support - Ticketing?LiveAgent grabs all your incoming emails and transforms them into tickets for better access and management.|
|Contact forms ?Predefined and customizable contact forms can be placed anywhere in your website.|
|Rules & Automation ?Automate your workflow with Rules|
|API & Integrations ?Connect LiveAgent with other apps via API or Pre-made integrations|
|Multibrand Support ?Support multiple brands from 1 LiveAgent account, adapt email templates per brand|
|Reporting ?Get advanced reports on tickets, chats, calls, worktime and more|
|Forum & Knowledge base ?Integrated customizable customer support portal, feature suggestions & customer forum.|
|Live Chat ?Insert a Live Chat button on your website. Copy-paste a short code, no HTML skills required.|
|Real-time visitors monitoring|
|Chat Satisfaction Surveys|
|Feedback management ?Insert feedback buttons and collect important feedback from your customers.|
|Call center support?Phone to PC and PC to PC calls are supported with LiveAgent+Twilio integration.|
|Video call?Completely browser based video call, without any 3rd party application. If you need a more personal way of communication with your customers, video chat comes in handy.|
|Gamification ?Award your agents and let them compete between each other. Increase their efficiency.|
|Sound configuration ?Customize or disable any sound that is played in LiveAgent.||$5/month|
|Facebook ?Complete social media customer support solution.||$6/month|
|Twitter ?Complete social media customer support solution.||$6/month|
|Audit Log?See timestamps of all changes in the application||$9/month|
|Search & replace ? Search string in every incoming message and Replace it with something else before being displayed or stored in a database.||$9/month|
|Time Tracking?Time tracking lets you track time spent by each Agent supporting customers and thereby gain a deeper visibility on the overall help desk performance. The time spent is tracked automatically for each ticket when this feature is turned on.||$19/month|
|White Glove Setup|