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Juicy Help Desk Software
LiveAgent offers the right portion of help desk software features including a powerful ticketing system with automation, live chat, social networks, call centre and a support centre. More than 175+ help desk features available at the moment!
- Get 3 products for the price of 1 - help desk, live chat and phone support is build in
- Receive, process and respond to customer service queries with ease
- Automate your customer support and provide answers even when offline
- Be closer to your customers with integrated live chat software
- Listen everywhere where it's possible - Email, Voice, Social or Chat
- Equip your helpdesk agents with pre-made answers and canned messages
- Improve relationships with your customers
Double your speed with live chat!
Enjoy real-time typing projection of your customers and increase your answering speed. Get real-time insights on who's chatting, who's waiting in queue and who's browsing your website. Start chatting with visitors with a press of a button.
Ticketing & Intuitive UI
LiveAgent help desk software is built by customer service agents for customer service agents. Every incoming form of communication is transformed into Tickets for better convenience and management. The UI is adaptable, intuitive and the users simply love it.
"LiveAgent is very user friendly from both customer's and agent's perspective." - Paul Sanders
Customer Portal with Knowledge Base & Forum
70% of customers prefer to look for answers before contacting customer service. Setup a Customer Portal with just a few clicks, create a Knowledge Base and adapt it to your company's design without coding. Generate a Forum so your customers can help themselves and discuss new functionality or improvement suggestions.
1st agent free with all Plans
- Custom Domain
- E-mail Ticketing
- Contact Forms
- Automation, SLA, API
- Forum & Knowledge base
- iOS & Android apps
- All from Ticket +
- Live Chat
- Visitor Monitoring
- Chat Invitations
- Feedback Management
- Multibrand Support
- Chat Reports
Compare the plans
|Agent seat ?Purchase at least 1 seat and you'll get 1 extra seat for free.||$12/month||$29/month||$59/month|
|Custom domain parking|
|E-mail support - Ticketing?LiveAgent grabs all your incoming emails and transforms them into tickets for better access and management.|
|Contact forms ?Predefined and customizable contact forms can be placed anywhere in your website.|
|Rules & Automation ?Automate your workflow with Rules|
|API & Integrations ?Connect LiveAgent with other apps via API or Pre-made integrations|
|Multibrand Support ?Support multiple brands from 1 LiveAgent account, adapt email templates per brand|
|Reporting ?Get advanced reports on tickets, chats, calls, worktime and more|
|Forum & Knowledge base ?Integrated customizable customer support portal, feature suggestions & customer forum.|
|Live Chat ?Insert a Live Chat button on your website. Copy-paste a short code, no HTML skills required.|
|Real-time visitors monitoring|
|Chat Satisfaction Surveys|
|Feedback management ?Insert feedback buttons and collect important feedback from your customers.|
|Call center support?Phone to PC and PC to PC calls are supported with LiveAgent+Twilio integration.|
|Video call?Completely browser based video call, without any 3rd party application. If you need a more personal way of communication with your customers, video chat comes in handy.|
|Gamification ?Award your agents and let them compete between each other. Increase their efficiency.|
|Sound configuration ?Customize or disable any sound that is played in LiveAgent.||$5/month|
|Facebook ?Complete social media customer support solution.||$6/month|
|Twitter ?Complete social media customer support solution.||$6/month|
|Audit Log?See timestamps of all changes in the application||$9/month|
|Search & replace ? Search string in every incoming message and Replace it with something else before being displayed or stored in a database.||$9/month|
|Time Tracking?Time tracking lets you track time spent by each Agent supporting customers and thereby gain a deeper visibility on the overall help desk performance. The time spent is tracked automatically for each ticket when this feature is turned on.||$19/month|
|White Glove Setup|