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Juicy Help Desk Software

LiveAgent offers the right portion of help desk software features including a powerful ticketing system with automation, live chat, social networks, call centre and a support centre. More than 175+ help desk features available at the moment!

Create customer relationships

Build loyality

Increase conversions & sales

Why LiveAgent?

  • Get 3 products for the price of 1 - help desk, live chat and phone support is build in
  • Receive, process and respond to customer service queries with ease
  • Automate your customer support and provide answers even when offline
  • Be closer to your customers with integrated live chat software
  • Listen everywhere where it's possible - Email, Voice, Social or Chat
  • Equip your helpdesk agents with pre-made answers and canned messages
  • Improve relationships with your customers

Double your speed with live chat!

Enjoy real-time typing projection of your customers and  increase your answering speed. Get real-time insights on who's chatting, who's waiting in queue and who's browsing your website. Start chatting with visitors with a press of a button.

Average 26% increase in conversions

Increase in customer satisfaction

Real-time typing projection

Ticketing & Intuitive UI

LiveAgent help desk software is built by customer service agents for customer service agents. Every incoming form of communication is transformed into Tickets for better convenience and management. The UI is adaptable, intuitive and the users simply love it.

"LiveAgent is very user friendly from both customer's and agent's perspective." - Paul Sanders

Customer Portal with Knowledge Base & Forum

70% of customers prefer to look for answers before contacting customer service. Setup a Customer Portal with just a few clicks, create a Knowledge Base and adapt it to your company's design without coding. Generate a Forum so your customers can help themselves and discuss new functionality or improvement suggestions.

Provide answers even when offline

Let customers help themselves

Choose from pre-defined themes or adapt the design with a few clicks

Over 21,000 businesses can't be wrong.

See our success stories or testimonials for more...

96% Satisfaction
based on 15291 customer reviews

Unbiased LiveAgent Reviews & Testimonials

G2 Crowd

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TrustPilot

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GetApp

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1st agent free with all Plans

Ticket

  • Custom Domain
  • E-mail Ticketing
  • Contact Forms
  • Automation, SLA, API
  • Forum & Knowledge base
  • iOS & Android apps
$12 /agent/month

Ticket+Chat

  • All from Ticket +
  • Live Chat
  • Visitor Monitoring
  • Chat Invitations
  • Feedback Management
  • Multibrand Support
  • Chat Reports
$29 /agent/month

All-Inclusive

  • All from Ticket+Chat +
  • *NEW* Cloud Call Center
  • Advanced Social Channel
  • Time Tracking
  • Audit Log
  • Advanced Reports
  • Gamification
$59 /agent/month

or buy aDownloadable licence

  • One time fee only
  • Installed on your server
from $11,950

Compare the plans

Ticket Ticket+Chat All-inclusive
Agent seat ?Purchase at least 1 seat and you'll get 1 extra seat for free. $12/month $29/month $59/month
Custom domain parking
E-mail support - Ticketing?LiveAgent grabs all your incoming emails and transforms them into tickets for better access and management.
Contact forms ?Predefined and customizable contact forms can be placed anywhere in your website.
Rules & Automation ?Automate your workflow with Rules
API & Integrations ?Connect LiveAgent with other apps via API or Pre-made integrations
Multibrand Support ?Support multiple brands from 1 LiveAgent account, adapt email templates per brand
Reporting ?Get advanced reports on tickets, chats, calls, worktime and more
Forum & Knowledge base ?Integrated customizable customer support portal, feature suggestions & customer forum.
iPhone/Android apps
Live Chat ?Insert a Live Chat button on your website. Copy-paste a short code, no HTML skills required.
Real-time visitors monitoring
Chat invitations
Chat Satisfaction Surveys
Feedback management ?Insert feedback buttons and collect important feedback from your customers.
Call center support?Phone to PC and PC to PC calls are supported with LiveAgent+Twilio integration.
Video call?Completely browser based video call, without any 3rd party application. If you need a more personal way of communication with your customers, video chat comes in handy.
Gamification ?Award your agents and let them compete between each other. Increase their efficiency.
Sound configuration ?Customize or disable any sound that is played in LiveAgent. $5/month
Facebook ?Complete social media customer support solution. $6/month
Twitter ?Complete social media customer support solution. $6/month
Audit Log?See timestamps of all changes in the application $9/month
Search & replace ? Search string in every incoming message and Replace it with something else before being displayed or stored in a database. $9/month
Time Tracking?Time tracking lets you track time spent by each Agent supporting customers and thereby gain a deeper visibility on the overall help desk performance. The time spent is tracked automatically for each ticket when this feature is turned on. $19/month
Branding Free $19/month $19/month
Support 24/7 24/7 24/7
White Glove Setup

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