Need a better Help Desk Software?

Great customer service starts with better help desk software.
Setup your own help desk in minutes with a 14-day-free trial.

Powerful Help Desk Software

Customer success is a top priority for us at sli.do. Especially in the event industry, a few seconds can make a big difference. We analyzed most of the available solutions and LiveAgent is by far the best. It combines excellent live chat capabilities, ticketing and powerful automation that allow us to provide exceptional support to our customers. Highly recommended!

Peter Komornik, Sli.do

Best Help Desk Software

We want to give our customers the best user experience in the market. After struggling with several other products we ran into LiveAgent. A friend of us talked about LiveAgent if it was the best help desk software in the market. He was right. After testing LiveAgent for a couple of weeks we were convinced. Great support from the team and the best user experience.

Peter Landegent, Support4Net

I Went With LiveAgent

I run a busy customer support centre that offers 24/7 chat, email and phone support for the online gaming industry (casino and backgammon) in The Caucasus. After trying a number of different help desk software, both free and paid, I decided to go with LiveAgent. Not only was this a surprisingly cost effective option, it was also feature packed and worked straight out of the box.

David Chandler, Caucasus Communications Service

Starting at

$12 /month with first agent free

Juicy Help Desk Software

LiveAgent offers the right portion of help desk software features including a powerful ticketing system with automation, integrated live chat, social networks, call centre and a support centre. More than 170+ help desk features available at the moment!

  • Create customer relationships
  • Build loyality
  • Increase conversions & sales

Ticketing & Intuitive UI

LiveAgent help desk software is built by customer service agents for customer service agents. Every incoming form of communication is transformed into Tickets for better convenience and management. The UI is adaptable, intuitive and the users simply love it.

"LiveAgent is very user friendly from both customer's and agent's perspective." - Paul Sanders

Why Help Desk Software?

  1. Receive, process and respond to customer service queries with ease
  2. Automate your customer support and provide answers even when offline
  3. Be closer to your customers with integrated live chat software
  4. Listen everywhere where it's possible - Email, Voice, Social or Chat
  5. Equip your help desk agents with pre-made answers and canned messages
  6. Improve relationships with your customers

Customer Portal with Knowledge Base & Forum

70% of customers prefer to look for answers before contacting customer service. Setup a Customer Portal with just a few clicks, create a Knowledge Base and adapt it to your company's design without coding. Generate a Forum so your customers can help themselves and discuss new functionality or improvement suggestions.

  • Provide answers even when offline
  • Let customers help themselves
  • Choose from pre-defined themes or adapt the design with a few clicks

Over 15.000 businesses can't be wrong.

See our success stories or testimonials for more...

Unbiased LiveAgent Reviews & Testimonials

G2 Crowd

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TrustPilot

GetApp

1st Agent Free with all Plans

Ticket

$12per agent/month

All-inclusive

$25per agent/month

Try it free

Choose your plan later

Compare plans

Ticket + Chat

$20per agent/month

or buy aDownloadable licence

  • One time fee only
  • Installed on your server
from $899
Ticket Ticket+Chat All-inclusive
Agent seat ?Purchase at least 1 seat and you'll get 1 extra seat for free. $12/month $20/month $25/month
Custom domain parking
E-mail support - Ticketing?LiveAgent grabs all your incoming emails and transforms them into tickets for better access and management.
Contact forms ?Predefined and customizable contact formulars can be placed anywhere in your website.
Forum & Knowledge base ?Integrated customizable customer support portal, feature suggestions & customer forum.
iPhone/Android app
Live Chat ?Insert a Live Chat button on your website. Copy-paste a short code, no HTML skills required. -
Real-time visitors monitoring -
Chat invitations -
Feedback management ?Insert feedback buttons and collect important feedback from your customers. -
Facebook & Twitter ?Complete social media customer support solution. - -
Call center support?Phone to PC and PC to PC calls are supported with LiveAgent+Twilio integration. - -
Video call?Completely browser based video call, without any 3rd party application. If you need a more personal way of communication with your customers, video chat comes in handy. - -
Time tracking?Time tracking lets you track time spent by each Agent supporting customers and thereby gain a deeper visibility on the overall help desk performance. The time spent is tracked automatically for each ticket when this feature is turned on. - -
Gamification ?Award your agents and let them compete between each other. Increase their efficiency. - -
Branding free $19/month $19/month
Support 24/7 24/7 24/7
Free integration service

Ready to take the next step?

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Contact us

support@ladesk.com

+1-888-659-6550(Toll Free in USA & Canada)

+421 2 33 456 826(European Union & Worldwide)

Quality Unit, LLC 616 Corporate Way, Suite 2-3278 Valley Cottage, NY 10989

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