Customer success is a top priority for us at sli.do. Especially in the event industry, a few seconds can make a big difference. We analyzed most of the available solutions and LiveAgent is by far the best. It combines excellent live chat capabilities, ticketing and powerful automation that allow us to provide exceptional support to our customers. Highly recommended!
LiveAgent is simply the best and most affordable customer support software out there! Bye bye Freshdesk! Adios Zendesk... Goodbye Kayako!! Development is great and fast. Rock-solid and easy to use help desk software. The user interface is very customer friendly as well. I can honestly recommend LiveAgent if you're looking for a Freshdesk alternative.
I run a busy customer support centre that offers 24/7 chat, email and phone support for the online gaming industry (casino and backgammon) in The Caucasus. After trying a number of different helpdesk software, both free and paid, I decided to go with LiveAgent. Not only was this a surprisingly cost effective option, it was also feature packed and worked straight out of the box.
LiveAgent offers a great portion of help desk software features. Its powerful ticketing system with integrated social networks, live chat and phone is a great alternative to freshdesk. LiveAgent also includes a self service Customer Portal to offer answers even when offline. More than 175+ help desk features are available right now!
Built by customer service agents, LiveAgent help desk software is the right tool to provide awesome customer service. All incoming communication is transformed into Tickets, which helps maintain priorities and makes answering customers faster. The User interface is intuitive, adaptable and everybody loves it. See for yourself.
"LiveAgent is very user friendly from both customer's and agent's perspective." - Paul Sanders
9 out of 10 customers look for answers on the web first, before contacting your customer service. Setup a 24/7 Online Customer Portal with the click of a button, and take some workload off your Agents. Match the customer portal to your company's design, no coding skills needed. Create a Forum page where your customers can help themselves or discuss features, new functionality and suggest improvements.
Enjoy real-time typing projection of your customers and increase your answering speed. Get real-time insights on who's chatting, who's waiting in queue and who's browsing your website. Start chatting with visitors with a press of a button.
|Agent seat ?Purchase at least 1 seat and you'll get 1 extra seat for free.||$12/month||$29/month||$39/month|
|Custom domain parking|
|E-mail support - Ticketing?LiveAgent grabs all your incoming emails and transforms them into tickets for better access and management.|
|Contact forms ?Predefined and customizable contact forms can be placed anywhere in your website.|
|Rules & Automatization ?Automate your workflow with Rules|
|API & Integrations ?Connect LiveAgent with other apps via API or Pre-made integrations|
|Multibrand Support ?Support multiple brands from 1 LiveAgent account, adapt email templates per brand|
|Reporting ?Get advanced reports on tickets, chats, calls, worktime and more|
|Forum & Knowledge base ?Integrated customizable customer support portal, feature suggestions & customer forum.|
|Live Chat ?Insert a Live Chat button on your website. Copy-paste a short code, no HTML skills required.|
|Real-time visitors monitoring|
|Chat Satisfaction Surveys|
|Feedback management ?Insert feedback buttons and collect important feedback from your customers.|
|Facebook & Twitter ?Complete social media customer support solution.|
|Call center support?Phone to PC and PC to PC calls are supported with LiveAgent+Twilio integration.|
|Video call?Completely browser based video call, without any 3rd party application. If you need a more personal way of communication with your customers, video chat comes in handy.|
|Time Tracking?Time tracking lets you track time spent by each Agent supporting customers and thereby gain a deeper visibility on the overall help desk performance. The time spent is tracked automatically for each ticket when this feature is turned on.|
|Audit Log?See timestamps of all changes in the application|
|Gamification ?Award your agents and let them compete between each other. Increase their efficiency.|
|White Glove Setup|