Need a Freshdesk alternative?

Great customer service starts with better help desk software.
Migrate from Freshdesk to LiveAgent in minutes.

*Assisted Freshdesk migration is free and takes 5 minutes.

Powerful Help desk Software

Customer success is a top priority for us at Especially in the event industry, a few seconds can make a big difference. We analyzed most of the available solutions and LiveAgent is by far the best. It combines excellent live chat capabilities, ticketing and powerful automation that allow us to provide exceptional support to our customers. Highly recommended!

Peter Komornik,

Bye Bye Freshdesk, Adios Zendesk

LiveAgent is simply the best and most affordable customer support software out there! Bye bye Freshdesk! Adios Zendesk... Goodbye Kayako!! Development is great and fast. Rock-solid and easy to use help desk software. The user interface is very customer friendly as well. I can honestly recommend LiveAgent if you're looking for a Freshdesk alternative.

Jeremy Otten, RandomSolutions

I Went With LiveAgent

I run a busy customer support centre that offers 24/7 chat, email and phone support for the online gaming industry (casino and backgammon) in The Caucasus. After trying a number of different helpdesk software, both free and paid, I decided to go with LiveAgent. Not only was this a surprisingly cost effective option, it was also feature packed and worked straight out of the box.

David Chandler, Caucasus Communications Service


$49/month with 1 agent


$39 /month (1+1 Free Agent)

Looking for an Alternative to Freshdesk?

LiveAgent offers a great portion of help desk software features. Its powerful ticketing system with integrated social networks, live chat and phone is a great alternative to freshdesk. LiveAgent also includes a self service Customer Portal to offer answers even when offline. More than 175+ help desk features are available right now!

  • Create relationship with your customers
  • Build sustainable loyality
  • Increase your conversion rate & sales

Intuitive UI & Ticketing

Built by customer service agents, LiveAgent help desk software is the right tool to provide awesome customer service. All incoming communication is transformed into Tickets, which helps maintain priorities and makes answering customers faster. The User interface is intuitive, adaptable and everybody loves it. See for yourself.

"LiveAgent is very user friendly from both customer's and agent's perspective." - Paul Sanders

Help desk Software? Yes please!

  1. Automate your customer support and provide answers even when offline
  2. Receive, process and respond to customer service queries with ease
  3. Listen everywhere where it's possible - Email, Voice, Social or Chat
  4. Be closer to your customers with integrated live chat software
  5. Improve relationships with your customers
  6. Equip your help desk agents with pre-made answers and canned messages

Setup your own Knowledge Base & Forum!

9 out of 10 customers look for answers on the web first, before contacting your customer service. Setup a 24/7 Online Customer Portal with the click of a button, and take some workload off your Agents. Match the customer portal to your company's design, no coding skills needed. Create a Forum page where your customers can help themselves or discuss features, new functionality and suggest improvements.

  • Provide answers even when offline
  • Let customers help themselves
  • Choose from pre-defined themes or adapt the design with a few clicks

Double your speed with live chat!

Enjoy real-time typing projection of your customers and  increase your answering speed. Get real-time insights on who's chatting, who's waiting in queue and who's browsing your website. Start chatting with visitors with a press of a button.

  • Average 26% increase in conversions
  • Increase in customer satisfaction
  • Real-time typing projection

Over 15,000 businesses can't be wrong.

See our success stories or testimonials for more...

G2 Crowd

Read LiveAgent reviews on G2 Crowd



This is how Customers Rate us on Trustpilot

1st Agent Free with all Plans


$12per agent/month


$39per agent/month

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Ticket + Chat

$29per agent/month

or buy aDownloadable licence

  • One time fee only
  • Installed on your server
from $11950
Ticket Ticket+Chat All-inclusive
Agent seat ?Purchase at least 1 seat and you'll get 1 extra seat for free. $12/month $29/month $39/month
Custom domain parking
E-mail support - Ticketing?LiveAgent grabs all your incoming emails and transforms them into tickets for better access and management.
Contact forms ?Predefined and customizable contact forms can be placed anywhere in your website.
Rules & Automatization ?Automate your workflow with Rules
API & Integrations ?Connect LiveAgent with other apps via API or Pre-made integrations
Multibrand Support ?Support multiple brands from 1 LiveAgent account, adapt email templates per brand
Reporting ?Get advanced reports on tickets, chats, calls, worktime and more
Forum & Knowledge base ?Integrated customizable customer support portal, feature suggestions & customer forum.
iPhone/Android apps
Live Chat ?Insert a Live Chat button on your website. Copy-paste a short code, no HTML skills required.
Real-time visitors monitoring
Chat invitations
Chat Satisfaction Surveys
Feedback management ?Insert feedback buttons and collect important feedback from your customers.
Facebook & Twitter ?Complete social media customer support solution.
Call center support?Phone to PC and PC to PC calls are supported with LiveAgent+Twilio integration.
Video call?Completely browser based video call, without any 3rd party application. If you need a more personal way of communication with your customers, video chat comes in handy.
Time Tracking?Time tracking lets you track time spent by each Agent supporting customers and thereby gain a deeper visibility on the overall help desk performance. The time spent is tracked automatically for each ticket when this feature is turned on.
Audit Log?See timestamps of all changes in the application
Gamification ?Award your agents and let them compete between each other. Increase their efficiency.
Branding Free $19/month $19/month
Support 24/7 24/7 24/7
White Glove Setup

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+1-888-659-6550(Toll Free in USA & Canada)

+421 2 33 456 826(European Union & Worldwide)

Quality Unit, LLC 3616 Kirkwood Highway, Suite A #1130 Wilmington, DE 19808

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