Universal inbox

View and answer Tickets from LiveAgent's Universal inbox. It's like a smarter version of your email inbox. Emails, Chats, Calls, Facebook & Twitter tickets, Forum posts, Sugggestions... It's all there, accessible and managable from one place.

Universal inbox

Email

Never worry about missing out on an e-mail from your customer again. Every e-mail is automatically made into a Ticket that is assigned to the correct Department, and lastly to the support Agent.

Add multiple e-mail addresses, set routing and filtering Rules to streamline your support process. Experience e-mail support done right!

Time Rules are special rules that are not "action triggered", but instead are time conditional. Time Rules run in the background in intervals (usually every minute) and check if the conditions are met. If the result is positive, the rule is executed.

Time Rules are most commonly used for clean up tasks, sending email reminders, resolving tickets that have not had activity in a while, adding tags etc.

Live chat

Increase your sales by adding a chat button on your website. Be there for your customers when they have a question for you.

LiveAgent chat software allows you to see what your customers type even before they send the message, allow you to send Attachments, see where your visitors are from, transfer chats to other agents and much more.

Example of chat buttonExample of a chat button

Phone

Talk to your customers over Phone or PC to PC Salls. No need to buy phones for your agents, you can receive calls directly to your computer. Live Agent uses Twilio for its voice call integration.

Simultaneously chat with your customers, no need to spell anything over the phone anymore. Your conversations and chats will be kept in one ticket. Build automated call routing schemes with an unlimited number of support agents and departments.

PC to PC callPC to PC call

Facebook

Archive your Facebook communication in Tickets. Categorize and search your Facebook posts and comments made by your customers. Surprise your customers with lightning-speed customer service on social media. Ticket responses are automatically posted to Facebook in real time.

Manage an unlimited number of profiles and pages. Define access to your Facebook pages via LiveAgent and restrict your agents from page administration on Facebook.

Facebook ticketFacebook ticket

Twitter

Monitor tweets matching your filters and turn them into tickets. Let your agents answer or retweet them directly from your help desk. Backup your Twitter communication in tickets. Easily categorize, add Tags and search all tweets related to your company. Manage access to your Twitter accounts, restrict your employees from changing your Twitter account settings.

Twitter ticketTwitter ticket

Feedback & Suggestions

Encourage customers to send you new ideas and feedback for future development. Discuss each idea with your customers in an easy to use feedback Forum. Do you know what are the most important features for your customers? Let them vote!

Clearly communicate the progress of implementation with your customers.

SuggestionsSuggestions

Contact forms

Contact forms will automatically transform every message into a Ticket that your Agents can solve right away! Use a predefined form or create your own and collect additional data about your customers.

Example of contact formExample of contact form

Ready to take the next step?

Do it before your competition does. It's free for the first 14 days!

Get Started
Contact us

support@ladesk.com

+1-888-659-6550(Toll Free in USA & Canada)

+421 2 33 456 826(European Union & Worldwide)

Quality Unit, LLC 616 Corporate Way, Suite 2-3278 Valley Cottage, NY 10989

Stay in touch
Blog Google+
© 2004-2017 QualityUnit.com, All rights reserved