Tickets export

Export tickets from the tickets view page to a downloadable CSV file to get a snapshot of the data at the moment you select that option.

Tickets exportTickets export

The ticket data in the CSV export includes:

  • Status
  • First name
  • Last name
  • Email
  • Ticket ID
  • Department ID
  • Depatment name
  • Agent ID
  • Agent name
  • Tags
  • Subject
  • Email preview
  • Date created
  • Conversation ID
  • Date changed
  • Date resolved
  • Date reopen
  • Status changed
  • Number of Incoming messages
  • Number of Outgoing messages

You can choose the ticket data columns that you want to include in your export file.

Adding columsAdding colums

Watch video how it works:

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