Ticket/Customer insights (CRM)

See who you're communicating with. Add fields for each contact to store custom data. Add notes, see their previous Tickets , integrate plugins. With LiveAgent you will always be prepared. Get to know your customers better and increase the quality of your help desk.

Keeping important information about your Contacts might increase your sales and efficiency rapidly. LiveAgent provides a multifunctional Contact information box where you can store all of your contact’s information and beyond!

Ticket information box

Ticket information boxTicket information box

Ticket information box stores all the important data, starting with basic information such as name, email address, operating system, language and browser. Quickly locate the customer with a minimap feature.

Benefits of storing customer data

  • Improved customer satisfaction and retention
  • Identifying best and most profitable clients
  • Enhance company marketing and sales practices
  • And much more...

See previous sessions and write notes

Want to add a quick note for your Contact? No problem. Navigate through contact’s previous Ticket sessions and switch between tickets. With LiveAgent Helpdesk all information is at hand.

Recent tickets exampleRecent tickets example

Advanced features

Storing basic data is fine, but what if you want to keep additional custom information about your customers? We’ve added the new ‘Add field’ function for the Contact box so you can add any kind of information to your Contacts. Do you want to keep contact’s shipping address in a special field? Simply Add a new field and fill in the data.

Adding field in Contact boxAdding field in Contact box

Hunting for more information?

Connect any of the available 3rd party plugins. You can find them in the LiveAgent plugins section.

Mailchimp pluginMailchimp plugin

Collecting information about your customers can have a number of benefits for your e-commerce business, from getting a clearer view of your target market to improving customer communications. With the LiveAgent Helpdesk Software you will be able to store and manage almost all of your customers’ data and benefit out of it!

Knowledgebase resources

Learn how to setup Ticket fields

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