Rewards & Badges

Badges create a fun and engaging workplace. With badges, the productivity in the office naturally increases. People love collecting and holding onto rewarding Badges and try to shake off the negative ones as soon as possible. Rewards and Badges are a part of the Gamification functionality.

BadgesBadges

Helpdesk managers have a simple and quick way to see who is producing best results, responding to most customers, selling most products vs. who is slacking off with long periods of inactivity.

ExampleLiveAgent will assign the “Speedy Gonzales” badge to a support rep, who has the shortest response time.

Examples of Badges

Types of default Badges (you can customize each Badge):

  • Traffic controller - You are transferring most Tickets. (Evaluated each day and assigned to the Agent who transferred most tickets in the last 7 days.)
  • Siesta - Your pause time is longest of all. You really enjoy your siesta.(Evaluated each day and assigned to the Agent who spent most time paused in the last 7 days.)
  • Punished - You are the most punished agent. Reconsider your answers. (Evaluated each day and assigned to the agent that received most rebukes in the last 7 days.)
  • Inspector - You read your tickets thoroughly. Your average ticket view time is longest of all. (Evaluated each day and assigned to the Agent whose average time of having Tickets open was longest in the day before.)
  • Speedy Gonzales - Your reactions to the ringing Chats are the fastest among all. (Evaluated each day and assigned to the Agent whose average response time to the ringing Chats was fastest in the day before.)
  • Rewarded - You are the most rewarded Agent. Customers love you. (Evaluated each day and assigned to the Agent who received most Rewards in the last 7 days.)
  • Coffee - You take the most breaks. (Evaluated each day and assigned to the Agent who was paused most times in the last 7 days.)
  • Novelist - You wrote longest reply of yesterday. (Evaluated each day and assigned to the Agent who wrote longest reply the day before.)
  • Tagger - You have tagged most Tickets. (Evaluated each day and assigned to the Agent who tagged most tickets in the last 7 days.)
  • Quaterfoil - This Quaterfoil badge appears very rarely and will bring you luck. While having this badge, customers will ask you only easy questions :-) (Evaluated randomly and assigned randomly to one of the online Agents.)
  • Express - You open and close Tickets with express speed. Your average ticket view time is shortest of all. (Evaluated each day and assigned to the Agent whose average time of having Tickets open was shortest in the day before.)
  • Hardworker - Take a break. You've spent most time online. (Evaluated each day and assigned to the Agent who was online most of the time in the last 7 days.)
  • Chatty - You made the longest Chat yesterday. (Evaluated each day and assigned to the Agent who had a Chat with most messages in the day before.)
  • Cleaner - You are resolving/deleting most tickets of all. (Evaluated each day and assigned to the Agent who resolved or closed most Tickets in the last 7 days.)
  • Talkative - You made the longest Call yesterday. (Evaluated each day and assigned to the Agent who made the longest Call the day before.)

Badges leaderboard

Agents can see each other's Badges and compete with each other.

Badges leaderboardBadges leaderboard

Knowledgebase resources

Learn how to setup Badges

Ready to take the next step?

Do it before your competition does. It's free for the first 14 days!

Get Started