Badges create a fun and engaging workplace. With badges, the productivity in the office naturally increases. People love collecting and holding onto rewarding Badges and try to shake off the negative ones as soon as possible. Rewards and Badges are a part of the Gamification functionality.
Helpdesk managers have a simple and quick way to see who is producing best results, responding to most customers, selling most products vs. who is slacking off with long periods of inactivity.
ExampleLiveAgent will assign the “Speedy Gonzales” badge to a support rep, who has the shortest response time.
Agents can see each other's Badges and compete with each other.