Create categories in your Customer portal based on your products, services or types of customers. Add knowledge base articles, Forums or feedback boards. Create knowledge base search widgets, and provide customers with easy acccess to your knowledge base articles. Search widgets are customizable, and can be placed anywhere in your knowledge base pages.
Choose a theme of your Customer Portal from predefined templates or create a new one with custom css and HTML. Add your own logo, title, tracking codes, header and footer.
You can create separate knowledgebase articles and categories that are not accessible to your customers, but can be seen only by your Agents (internal articles, categories).