Forwarding

When you create a LiveAgent account like yourdomainname.ladesk.com, a support email that looks like support@yourdomainname.ladesk.com will be assigned to you. Any email sent to this address gets automatically converted into a Ticket that you can get working on, in your LiveAgent account. Forwarding is one of the easiest ways to setup your email account with LiveAgent.

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Of course, you would want your customers to send their support emails to your own support email address like support@mydomainname.com. Converting support emails from email address on your own domain into LiveAgent tickets will take you just a couple of minutes.

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Quick Forwarding Setup:

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Knowledgebase resources

Learn how to setup Forwarding

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