When you create a LiveAgent account like yourdomainname.ladesk.com, a support email that looks like email@example.com will be assigned to you. Any email sent to this address gets automatically converted into a Ticket that you can get working on, in your LiveAgent account. Forwarding is one of the easiest ways to setup your email account with LiveAgent.
Of course, you would want your customers to send their support emails to your own support email address like firstname.lastname@example.org. Converting support emails from email address on your own domain into LiveAgent tickets will take you just a couple of minutes.
Quick Forwarding Setup: