The customer portal stores your Knowledge base articles, Forum posts and feedbacks from your customers. It supports your customers even when your Agents are not online. The look & feel can be fully customized to match your business.
Business Benefits of Customer Portal:
- Customer portal reduces your customer support costs and workload
- Support your customers also when you are offline
- Build a community with your customers and let them interact together
- Encourage customers to send you new ideas and feedback for future development
- Collect important feedback and know what your customers like and dislike
Example of customer portal