View information about your customers, from basic contact info, language preferences, to any customer data captured in custom Contact fields. Every time someone contacts you, a new Contact is created in LiveAgent.


Contacts store:

  • Name
  • Avatar (photo)
  • Email
  • Phone
  • Contact groups
  • Timezone
  • Language
  • Note
  • Search Tickets of the contact
  • Custom Contact fields

ContactsAdding a Contact

Custom fields

You can add unlimited Custom fields to your Contacts.

Knowledgebase resources

Learn how to setup Contacts

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