Companies
Companies are collections of your Contacts. Each Contact can be added to only one company. The use of Companies is optional, but by organizing your Customers into Companies you can keep track of what those Companies are requesting.
Although you don't have to add your Contacts to Companies, it can be extremely helpful in managing the workflow.
Companies
Company information
- Company name
- Company profile picture
- Email addresses
- Phone numbers
- Contact groups
- Timezone
- Language
- Note
- Custom Contact fields
Adding a Company
Knowledgebase resources
Learn how to setup ContactsTicket Management
- Universal inbox
- Ticketing
- Hybrid ticket stream
- Automated ticket distribution
- To solve button
- Rules
- Time Rules
- Responsibility
- Departments
- Time tracking
- Tags
- Service-Level-Agreement (SLA)
- Business hours
- Contact groups
- Contacts
- Internal tickets
- Agents
- Companies
- Contact fields
- Ticket fields
- Mass actions
- SPAM filters
- Pause
- Filters
- Notes
- Merge tickets
- Email templates
- Ticket/Customer insights (CRM)
- Canned messages (Macros)
- Predefined answers
- Attachments
- Copy & Paste images
- Export tickets
- Forwarding
- Search & Replace
- Split tickets
- Email notifications
- WYSIWYG editor
- Online ticket history (url)
- Multiple ticket tabs
- Agent collision detection
- Agent ranking
- Contact forms
- Contact form gallery
- GIFs in tickets
- Sounds
- Audit log
- Tickets export
Live Chat
Call Center
Reporting
Support Portal
Integrations
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