See all visitors browsing your website on a map. Check what sites they're browsing and how much time they've spent there. Manually invite them to Chat.
View how many Agents you have available and how many customers are waiting in the queue.
View online visitors browsing a website on the map (red mark) and visitors chatting with Agents (blue mark).
Example - See who is browsing your websiteIn the picture below you can see 3 visitors that are currently chatting with agent Martin Novak. Visitor named Vikas is waiting in the queue. Visitor from China is actually browsing webpage: support.qualityunit.com/971553-Customizing-signup-form. We can also see what is Martin Novak with visitor Bharat chatting about by clicking on the eye button. We can easily invite visitors to chat by clickng on the hand button.
- see a current Chat conversation between Agent and visitor
- accept and start chatting with a visitor that is waiting in the queue
- invite a visitor to Chat (Chat invitation will be shown on the page which a visitor is currently browsing)