Canned messages enable you to quickly answer common demands with a standard reply. They allow you to speed up your response by using a predefined sequence of text.
Once you define your Canned messages you can easily add them to your ticket answers with two clicks.
Pro tipWhile Canned messages can speed up your work, don’t forget not to sound like a robot.
To trigger a Canned message simply hit CTRL+Space while typing or click the canned message icon and select from your saved Canned messages.
Example 1I understand the problem and will be happy to help you. Let’s see what I can do.
Example 2I am really sorry to hear that. Is there anything I can do to help you?
Example 3Would you mind holding on for a few minutes while I am checking this with our administrator?