Are you tired of being dependent on a 3rd party provider for your Call Center? LiveAgent is a built in call center support. This means, you don't need a 3rd party provider and all things phone are manageable by LiveAgent.
Voice integration will let you make:
Browser - Browser (PC to PC) calls - This means you and your clients can call even without using a telephone. All you need is a working microphone and speakers/headphones on your computer. Your customers will be able to call you with a click of a button on your website - well, isn't that convenient!
Phone - Phone calls - Are you used to the traditional phone lines? You will be able to plug in your phone number directly to LiveAgent and accept your phone calls in the Agent panel and they will get properly routed and recorded.
Talk to your customers over phone or pc to pc calls. No need to buy phones for your Agents, you can receive calls directly on your computer. Get a 1-800 number for your customer service.
Simultaneously Chat with your customers, no need to spell anything over the phone anymore. Your conversations and Chats will be kept in one Ticket . Build automated call routing schemes with an unlimited number of support Agents and Departments.
- Have a call center setup in a matter of minutes, accepting Phone calls all over the world
- Save the expense of purchasing Phone set ups, all Calls are answered with LiveAgent, from your computer
- When a customer tries to call you, he automatically gets into a queue and waits for the first available Agent
- Phone calls are recorded and easily accessed from the Ticket
- Call and Chat with your customers at the same time, no more misspelling issues
Get a Phone number and let customers contact you by Calling your Call center from their Phone. Have Agents pick up phone Calls in LiveAgent.
Place a Call button anywhere on your website and have customers call you from their computer. Call buttons are customizable and can be placed anywhere on your website.
PC to PC calls allow you to simultaneously Call and Chat with your customers. This is a huge advantage and has a positive effect on the effectivity of your customer service Agents.
Knowledgebase resourcesLearn how to setup Twilio
- Universal inbox
- Hybrid ticket stream
- Automated ticket distribution
- To solve button
- Time Rules
- Time tracking
- Service-Level-Agreement (SLA)
- Business hours
- Contact groups
- Internal tickets
- Contact fields
- Ticket fields
- Mass actions
- SPAM filters
- Merge tickets
- Email templates
- Ticket/Customer insights (CRM)
- Canned messages (Macros)
- Predefined answers
- Copy & Paste images
- Export tickets
- Search & Replace
- Split tickets
- Email notifications
- WYSIWYG editor
- Online ticket history (url)
- Multiple ticket tabs
- Agent collision detection
- Agent ranking
- Contact forms
- Contact form gallery
- GIFs in tickets
- Audit log
- Tickets export