Business hours

If your support doesn’t operate 24/7, it doesn’t make sense for your helpdesk to take weekends into account in your SLA Levels. Otherwise Monday morning SLA reports will be quite threatening. Same applies for holidays - you don’t want your Tickets’ SLAs to age when nobody’s working.

How to setup Business hours

LiveAgent’s Business hours configures your SLA Levels to take action only during specified time periods with a possibility to exclude holidays.

Business hoursBusiness hours

ExampleYour helpdesk operates standard office hours 9-5, Mon - Fri. If a ticket is received at 4pm on a Friday, then by 9am on Monday it should be only 1 Business hour old.

Knowledgebase resources

Learn how to setup Business hours

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