Analytics overview

Get an overview of your customer support. See who is interacting with your company and monitor the service they're receiving. See usage statistics, evaluate Performance reports, and learn from customer satisfaction ratings. LiveAgent is packed with endless reporting possibilities.

Analytics overviewAnalytics overview

What you can see in Analytics overview:

  • Incoming - messages, Chats, Calls
  • Outgoing - messages, Chats, Calls
  • Incoming and outgoing messages

  • Performance report by time
  • Performance report by time

  • Performance report by department
  • Performance report by department

  • Performance report by agent
  • Performance report by agent

  • Performance report by tag
  • Performance report by tag

  • Performance report by channel
  • Performance report by channel

See Analytics overview from (options):

  • Today
  • Yesterday
  • Last 7 days
  • Last 30 days
  • Last 90 days
  • This week (mon-sun)
  • Last week (mon-sun)
  • Last working week (mon-fri)
  • This month
  • Last month
  • This year
  • Last year

Ready to take the next step?

Do it before your competition does. It's free for the first 14 days!

Get Started
Contact us

support@ladesk.com

+1-888-659-6550(Toll Free in USA & Canada)

+421 2 33 456 826(European Union & Worldwide)

Quality Unit, LLC 616 Corporate Way, Suite 2-3278 Valley Cottage, NY 10989

Stay in touch
Blog Google+
© 2004-2017 QualityUnit.com, All rights reserved