Facebook Help Desk Software

Boost your online presence and reach more customers with great support. Help your customers anywhere they are.

Facebook Support Software

Social Media Help Desk

More than 850,000,000 active users wait every day for your support on Facebook!

Respond to Facebook messages, posts or comments directly from Live Agent, along with other customer requests. If you have multiple Facebook Pages, Live Agent can monitor all of them for you.

Expand your reach and engage with more users. By providing support over Facebook, you're turning your support answers into a new way of marketing, as your answers also reach friends of your customers.

Start now with your 14-day trial account
(no credit card required)

Why LiveAgent?

Improve Customer Support.

A significant percentage of your customers spend hours and hours on Facebook everyday. Let them reach your support on your Facebook page with Live Agent.

Turn FB messages into tickets.

Live Agent is a multichannel customer service software. It helps you to monitor all your Facebook Pages & Private messages and enables you to answer them from one place, just as all other service requests.

Save Time and Money.

Your support team should answer support requests on your pages, but not being constantly disturbed by hundreds of private messages and notifications they receive. Let them answer Facebook support requests without the need of being logged into Facebook.

Stay connected, even when you're out of the office

Help desk software with Facebook support. Android, iOS, Windows Mobile or Blackberry

Access all customer tickets, tweets, Facebook messages and chats on the go. All mobile devices supported (iPhone, iPad, Android, Windows Mobile or Blackberry).

Learn more about mobile Live Agent

Archive your Social Media Communication

Archive your Facebook Communication

LiveAgent will archive your Facebook communication into tickets. Easily categorize and search your Facebook posts and comments of customers.

Facebook Security

Secure Facebook Messages

Manage access permissions to your Facebook Pages directly in Live Agent. No need to give your employees administrative access to your Facebook Pages.

Documentation and Forum

Forum and Knowledgebase - LiveAgent Help Desk Software

Learn more about technical details in the LiveAgent knowledge base or discuss your questions with the community.

Access LiveAgent Knowledgebase

Developer API

Help Desk Software Developer API

With the LiveAgent API, you can integrate help desk features into any external applications. It's easy to connect with Python, .NET or PHP using JSON or an XML interface.

Learn more about LiveAgent API

SaaS or Download

Download helpdesk software, SaaS service desk solution

Host your helpdesk in our secure cloud for a small monthly fee (from $19/month) or buy a downloadable license installed on your own server for an affordable one time fee (from $11950)

Try it free now!

Ready to take the next step?

Do it before your competition does. It's free for the first 14 days!

Get Started
Contact us


+1-888-257-8754(Toll Free in USA & Canada)

+421 2 33 456 826(European Union & Worldwide)

Quality Unit, LLC 3616 Kirkwood Highway, Suite A #1130 Wilmington, DE 19808

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