Boost your online presence and reach more customers with great support. Help your customers anywhere they are.
More than 850,000,000 active users wait every day for your support on Facebook!
Respond to Facebook messages, posts or comments directly from Live Agent, along with other customer requests. If you have multiple Facebook Pages, Live Agent can monitor all of them for you.
Expand your reach and engage with more users. By providing support over Facebook, you're turning your support answers into a new way of marketing, as your answers also reach friends of your customers.
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A significant percentage of your customers spend hours and hours on Facebook everyday. Let them reach your support on your Facebook page with Live Agent.
Live Agent is a multichannel customer service software. It helps you to monitor all your Facebook Pages & Private messages and enables you to answer them from one place, just as all other service requests.
Your support team should answer support requests on your pages, but not being constantly disturbed by hundreds of private messages and notifications they receive. Let them answer Facebook support requests without the need of being logged into Facebook.
Access all customer tickets, tweets, Facebook messages and chats on the go. All mobile devices supported (iPhone, iPad, Android, Windows Mobile or Blackberry).
LiveAgent will archive your Facebook communication into tickets. Easily categorize and search your Facebook posts and comments of customers.
Manage access permissions to your Facebook Pages directly in Live Agent. No need to give your employees administrative access to your Facebook Pages.
Learn more about technical details in the LiveAgent knowledge base or discuss your questions with the community.
With the LiveAgent API, you can integrate help desk features into any external applications. It's easy to connect with Python, .NET or PHP using JSON or an XML interface.