Decrease Ticket Load

Problem

When your business starts growing, it's common that customer tickets start piling up. Scaling your support team is one way to decrease the load. However, by using help desk software and utilizing automation and Customer Portal features, you can decrease your ticket load by double digits without the need of adding new support representatives.

Solution

By utilising the Customer Portal or just the Knowledge Base and providing useful answers on your website, you can decrease the number of tickets created by customers asking the same questions over and over. PS: Did you know that 80% of customers look for an answer online before contacting customer service?

Features used

Example of customer portalExample of customer portal

The customer portal stores your knowledge base articles, forum posts and feedbacks from your customers. It supports your customers even when your agents are not online. The look & feel can be fully customized to match your business.

Create categories in your customer portal based on your products, services or types of customers. Add knowledge base articles, forums or feedback boards. Create knowledge base search widgets, and provide customers with easy access to your knowledge base articles. Search widgets are customizable, and can be placed anywhere in your knowledge base pages.

Create a LiveAgent powered Forum and build a community with your customers. Each forum entry is transformed into a ticket so your agent can always respond.

Business benefits

  • Reduce your customer support costs and workload
  • Support your customers also when you are offline
  • Collect important feedback
  • Competitive advantage

You Will Be in Good Hands

Ever since LiveAgent was started, customer satisfaction has been our top priority. Don’t take our word for it and see what our customers are saying about us.

Are you switching from a different help desk software?

We offer concierge migration services from most of the popular help desk solutions.

See How Customers Use LiveAgent in Practice

LiveAgent is extremely flexible, adaptable and scalable. See how other businesses utilize the vast amount of advantages that LiveAgent provides.

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