Decrease Shopping Cart Abandonment Rate

Problem

Getting a customer to visit your website and having a positive customer experience can cost a lot of resources. To avoid customers looking for answers elsewhere, it's crucial to provide real time customer service during the checkout process.

Solution

By providing real time help during the check out process, you can decrease the shopping cart abandonment rate by double digits and increase your conversion rate.

Features used

Live chat buttonLive chat button

Live chat has the ability to provide the convenient answers that customers want, while also adding significant benefits to the staff and bottom line of your company. Livechat builds customers' confidence while shopping and increases overall customer experience. Adding a human factor to your website while real time chatting with your customers can be a game changer.

Build a relationship with your website visitors by inviting them to live chat with your agents. Setup chat invitations for custom URLs on your website(e.g. your pricing page). Invite visitors to chat with you during the checkout process, build their purchase confidence, increase shopping experience and convert them into paying customers by having a real person chat with them. Easily setup a custom pop out time for your chat invitations.

Business benefits

  • Increase customer satisfaction
  • Real time convenience to visitors
  • Provide customers immediate access to help
  • Live Chat increases conversions on average by 27%
  • Increase leads and sales by adding a Live chat button on your website

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