Transfer Ticket

What does Transfer ticket do?

Tickets can be transferred in between departments and/or Agents. Defaultly, in a blank new LiveAgent instance, all tickets belong to the General department. If you create more departments and add more agents you can select from a dropdown menu to transfer ticket ownership.

All ticket transfers are time stamped and the exact time and person responsible for transferring can be seen in the ticket thread.

Transfer TicketTransfer Ticket

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