Schedule

What is a Schedule?

Schedule in terms of customer support terminology usually refers to a timeframe of when your helpdesk operates or in other words, your agents are “online”. In LiveAgent, you can setup specific Business Hours in which your agents operate including time, day of the week or date. If a ticket comes in after business hours, the agents are not accountable for the time after business hours (schedule).

ScheduleSchedule

LiveAgent
Help Desk Software & Live Chat