Placeholder

What is a Placeholder?

Alternative text used in email drafts that will be edited, based on the context of the email is called "placeholders." For instance, if an employee uses an email draft that has a placeholder "hello," the placeholder will be automatically substituted for the date of reply or the name of the employee.

Placeholders are primarily used for email notifications and predetermined responses, as they make emails appear more unique.

LiveAgent
Help Desk Software & Live Chat