Open source ticketing system
What is an Open source ticketing system?
An open source ticketing system is a great solution for managing customer's queries, support requests or other communication with customers. So, it is used to assign tickets to customer queries and questions. Every generated ticket is tracked and stored in the system. It allows agents to merge multiple requests.
This system often generate less costs than the proprietary ticketing system software. It is a great way how to increase an efficiency of your business communication.