What is an ITIL
ITIL, also known as Information Technology Infrastructure Library, is a collection of guidelines and best practices for planning, delivering IT service management (ITSM). It includes processes, tasks, information that can be used to create integration with company's strategy and to deliver big value. It helps companies and businesses manage risks, build a strong customer relationships, improve efficiency, improve competitive advantage, reduce costs and much more. It is also used to measure the improvement.