IT ticketing system
What is an IT ticketing system?
IT ticketing system is a part of a help desk that makes it easier for your customers to get a help and to your agents to deliver a fast answer. When customers can send you an email, chat with your agents through live chat or connect with your company though other channel - all communication is stored in tickets. IT ticketing system manage all tickets, so it helps your customer service staff to stay organized and efficient.
- helpdesk ● agent ● mailbox