IT ticketing system

What is an IT ticketing system?

IT ticketing system is a part of a help desk that makes it easier for your customers to get a help and to your agents to deliver a fast answer. When customers can send you an email, chat with your agents through live chat or connect with your company though other channel - all communication is stored in tickets. IT ticketing system manage all tickets, so it helps your customer service staff to stay organized and efficient. 

IT ticketing systemIT ticketing system

Related terms

  • helpdesk ● agent ● mailbox
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