Custom status

What is a Custom status?

Opened, resolved, new, closed...These are a default ticket statuses, that reflect a stage of ticket resolving. These statuses are visible for customers and customer representatives. Companies are not the same and they have a different processes. So, in some cases, companies need a special ticket status.

LiveAgent doesn't have this feature yet.

Ticket statusesTicket statuses

LiveAgent
Help Desk Software & Live Chat