Closed ticket

What is a Closed ticket?

The final ticket status is usually dubbed ‘closed.’ Best practice in the industry requires that the customer and not the agent be the one to close the ticket after the latter changes the ticket status to ‘Resolved’ indicating that the requester concurs with the solution. If the client does not concur, he/she can just respond to the ticket and it will be taken out of the ‘Resolved’ stack.

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