Who is a Chat-only agent?
There are many roles of agents. One of them is called Chat-only agent. This type of agent normally provides a customer support service in LiveAgent help desk software. But there is one difference. Chat-only agent does not have regular permissions and he has just a defined approach. This type of agents can not edit tickets or view any reports. They are able to view or make tickets. It is possible to set up this role in agent's profile in LiveAgent.