About us

It all started when we needed a good ticketing system for our other product. We couldn't find the kind of all-in-one helpdesk software we needed, so we built our own. After noticing a significant increase in customer satisfaction, we decided to share it and help other companies make their customers happy.

 

SupportCenter, the first version of LiveAgent was started in 2007. In mid 2007 we also launched LiveAgent Live chat, which was a standalone php chat software. It helped us to provide great customer support for Post Affiliate Pro, UnitMiner and other products. In December 2010, the first release of current LiveAgent Multi-channel helpdesk was launched by co-founders Andrej Harsani and Viktor Zeman. It immediately proved to be successful and received great reviews from our customers.

Timeline

2007
2008
2009
2010
2011
2012
2013
2014
2015
SupportCenter
helpdesk software
LiveAgent
chat software
100
customers
LiveAgent
multichannel
is born
LiveAgent
FIRST RELEASE
1000
customers
4000
customers
5000
customers
15000
customers

Founders

Andrej Harsani

Co-founder

Viktor Zeman

Co-founder

Software Engineers

Michal Bebjak

Software Architect

Milos Jancovic

Senior Developer

Ondrej Pok

Senior Developer

Danka Milonova

Senior Programmer

Matej Kendera

Senior Software Engineer

Jakub Zernovic

Software Engineer

Lubomir Nikodem

Junior Programmer

Filip Hornak

Software Engineer Junior

Rasto Kostrab

Android guru

David Molnar

Junior Developer

Customer Support

Martin Pullmann

Support Wizard

Brano Nemec

Customer Support

Andrej Saxon

Customer Helper

Matus Prastiak

Customer Service Ninja

Anton Kralovic

Support Weasel

Martin Slastan

Customer Care Pro

Martin Svitek 

Support Mage

Drawings & Stuff

Jan Perdoch

Design Brainiac

Marketing & Sales

David Cacik

Head of Marketing

Michal Kouril

Marketing Specialist

Martin Palus

Executive Sales Manager

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Contact us

support@ladesk.com

+1-888-659-6550(Toll Free in USA & Canada)

+421 2 33 456 826(European Union & Worldwide)

Quality Unit, LLC 616 Corporate Way, Suite 2-3278 Valley Cottage, NY 10989

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