All Your Communication Neatly Sorted by Priority
Stay on top of all your customer requests coming in from different support channels.
All communication including emails is transformed into tickets for better convenience.
Build in, real-time chat messenger widget with automated invitations.
Connect any phone number. Receive, route or make calls with unlimited backups.
Customers sometimes prefer to be self-served. Provide answers 24/7, even when offline.
Answer customers on Facebook and Twitter. Listen to customers where they are.
Call Center Built Into Your HelpDesk
Plug in your VoIP provider or just place a call button on your website. Forget expensive call center software solutions - we don't charge for call minutes, nor call recordings.
Unlimited Inbound Calls
Plug in your favorite VoIP Provider with SIP and receive calls from anywhere in the world
Place a call button on your page and let customers call you from their PCs
Make unlimited calls to your colleagues, without setting up SIPs
Call your customers proactively or follow up about their open tickets
Answer calls with any hardware phone device
Receive calls in your browser - all browsers are supported
Ensure reliability by connecting and using a softphone software
Stay connected and answer calls even on the go with native iOS & Android apps
You Will Be in Good Hands
Ever since LiveAgent was started, customer satisfaction has been our top priority. Don’t take our word for it and see what our customers are saying about us.
Are you switching from a different help desk software?
We offer concierge migration services from most of the popular help desk solutions.
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