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Don’t take our word for it.

See what our customers say about LiveAgent!

...we discovered LiveAgent and it blew us away.

We tried several different helpdesk systems in past years. Then we discovered LiveAgent and it blew us away - first of all solutions out there to combine all areas of our customer care - e-mails, web-based tickets, social networks, live chat and knowledge base - seamlessly into one suite.

Michal Mesko is the CEO of Martinus

Tell Us What You Think About Live Agent!

After trying a number of different systems, both free and paid, I decided to go with Live Agent.

I run a busy call centre that offers 24/7 chat, email and phone support for the online gaming industry (casino and backgammon) in The Caucasus.

After trying a number of different systems, both free and paid, I decided to go with Live Agent.
Not only was this a surprisingly cost effective option, it was a feature packed option that worked straight out of the box.

Support channels: Mails, Chat, Voice Support

Tbilisi, Georgia

Live feedback

4.7 / 5
Average rating based on 13155 customer reviews.
19:07CET
thanks
18:27CET
He gave me the right answer in a timely manner.
18:22CET
thank you Sir you are the best
15:18CET
need sleep :)
15:07CET
Thanks for your help!
12:34CET
very helpfull
11:44CET
The best support anywhere, it really is that simple!
11:35CET
Martin does his job well.
11:02CET
nice
10:05CET
good response
08:35CET
Good service
08:27CET
Thanks for your help.
06:21CET
thanks
06:05CET
Thanks!
04:24CET
great support, thank you

Good all-in-one support system

We have been using LiveAgent since August and we are really satisfied with the various ways to integrate it into our website and support process. The LiveAgent support is of great help and we recommend this system to everyone.

Keep up the good work

Hendrik Henze, Geschäftsführer, HEWO Internetmarketing
Maxhütte-Haidhof, Germany

Bye bye Kayako! Bye Bye Zendesk...

LiveAgent is simply the best and most affordable Servicedesk tool out there!
Bye bye Kayako! Bye Bye Zendesk... Bye Bye whatever!!
Development is great and fast! Rock Solid and easy to use software.Very customer friendly also!

LA you ROCK!

Jeremy Otten, CEO, Random Solutions
Breda, Netherland

LiveAgent is so easy to manage – even children can do it.

As a leading language center in Antalya we don’t like to be 2nd or 3rd. LiveAgent helps us to attract customers right from the first visit of our website. PC-to-PC call button allows us to talk to the visitors from PC.

I remember the time we answered mails from Outlook, it was so hard to manage company emails.  Now we use LiveAgent and we are sure that every email is answered in time.

LiveAgent is so easy to manage – even children can do it.

Support channels: ChatMail, Voice Support, Knowledge base

Antalya, Turkey

Live Agent changed the way we do online sales

We use Live Agent mainly to communicate with our Time Tracking software users during the free trial period. Those in software as a service business know, that the free trial is the last and the most important sales phase. For us, suddenly being able to actively monitor and approach potential online clients is a game changer.

Live Agent changes anonymous web visitor into a specific person that you can pull into conversation and convert. It literally changed the way we do our online sales support. We relied on sending out emails during our Free trials before, Live Agent allows us to engage in much more effective live communication. For number seekers, our paid customer conversion rate went up 325% the first month we've setup and actively started using Live Agent.

Taras Baca, CEO, Flapps.com Time Tracking
Bratislava, Slovakia

Live Agent exceeded our expectations by delivering embedded functionality...

As Director of Information Technology for a company with 500 computer users, I can say Live Agent has delivered on the promise of helping us keep track of help requests. Live Agent exceeded our expectations by delivering embedded functionality that helps us communicate with our users and update request statuses quickly and efficiently. Plus, the support staff is second to none as they respond with useful answers to our questions usually within a few hours if not minutes. I highly recommend the Live Agent product. It is cost effective, simple to use and yet, very configurable which helps satisfy all of our unique support center requirements.

Timothy G. Keys, Marietta Corporation
Cortland, USA

LiveAgent is making our customers happy

In Pricemania we need to ensure quick and professional communication with more than 4 000 customers. We started using LiveAgent couple months ago and it instantly helped us to increase the customer satisfaction with much faster and coordinated communication. I definitely recomend LiveAgent to everyone who takes the customer satisfaction seriously and who wants to dominate the market.

Michal Král, CEO, Pricemania

I like it and even my mother can use it.

LiveAgent is fantastic, my customers like it, I like it and even my mother can use it.

Support channels: Chat, Contact Forms, Mail

Lisa-Marie Welsh, Crafty Coding
Hämeenlinna, Finland

Very high quality product that satisfied all of our employees

We have a leading web-project with very specific audience - advanced IT-professionals and geeks. Therefore it is very important not only qualified response, and rapid response, and any "background features" that can surprise the user. And LiveAgent in this matter is very fit - a huge number of features, flexible configuration etc - all you could want. Very high quality product that satisfied all of our employees, and the result of his work - all of our users.

Boomburum, Habrahabr
Russia

 We found LiveAgent to be far more feature rich than we has anticipated

We wanted to integrate a live chat system into some of our websites to help the conversion rate of visitors to customers.  After a phenomenal experience we had working with the Quality Unit team on our Post Affiliate Pro install we obtained a standalone version of LiveAgent to meet this need.


Just like PAP, the LiveAgent install was a breeze and worked great right away.  Additionally, we also found LiveAgent to be far more feature rich than we has anticipated.


Thanks Quality Unit!

Saint Paul, MN, United States

Working with Quality Unit is a great experience...

Working with Quality Unit is a great experience. Live Chat Support and dedicated email response is vital when you need assistance. Thanks for your help guys!

Mark Rogers, Rhema Media
UK

Top notch support

I just wanted to write and express my gratitude to Quality Unit for the top notch support and applications. I've bought two licenses of Live Agent and one of Post Affiliate Pro and I couldn't be happier. I had a few issues with the install and the developers were there to help every time.

I highly recommend Quality Unit as a company. They've gone above and beyond to help and its more than I can say for many other companies.

Thank you again!

Austin Rampt, Shop Vapes, Inc
Panama City, Republic of Panama

I must resume, that only LiveAgent convinced me in first place.

RGF Estates is one of the largest realtor of virtual land in

Second Life © and we had to struggle hard recently to manage our support processes for a constantly growing base of Second Life © Residents. I´ve reviewed over weeks hundreds of free- and shareware applications which may meet our companies and customers needs. I must resume, that only LiveAgent convinced me in first place.

LiveAgent actually is a powerful, feature rich but easy understandable ALL-IN-ONE Helpdesk, nothing to compare with.

Gratulations to Development Team and many thanks to Support Team.

Marcus Wisser, RGF Estates
Ismaning, Germany

As for the software, this saves us countless hours and quite frankly I don't know how we ever managed with out it.

We have been using live agent for our support system for some time now. What can I say about it! Firstly the support that we are provided with is second to none, real people, real help and dam quick. As for the software, this saves us countless hours and quite frankly I don't know how we ever managed with out it. For the first time in years I have been able to take a back seat and relax as I know my staff have a great system that not only they can use easily but also a system that our customers are happy with.

The product itself is just great.

It took me about 8 hours to get it up and running. In both cases the actual installation of SupportCentre was VERY easy. I must say you did a good job. My IT company uses Windows and is familiar with it, but I was giving linux a go and therefore it took so long - not to mention the experience I now have with linux.
I used ubuntu server and also tried ubuntu dekstop. The product itself is just great. It is very easy to use and at the same time comprehensive. The reason I have the free version at this point in time is to eval it and also I'm the only one in my company.

Rene Els, elscomm.com

Customer service is unmatched!

Customer service is unmatched! Spoke to LiveAgent immediately all the way through installation process! It was a no-brainer from my end. Zbynek took care of everything while staying in constant communication until completion.

Much thanks!

Support channel: Mails

Kirk, Blackbook
West Hollywood, California

It's function is to provide a Helpdesk application...

Support Center can be purchased for running on your own server, or can be rented as a hosted application on Quality Unit's own servers. It's function is to provide a Helpdesk application to businesses who's own Support function works primarly through e-mail. Users drop you an e-mail, Support Center logs it and allocates it a ticket, and all actions on that ticket are recorded and actioned within Support Center's Ajax-based Web Interface.

Richard Tubb

They responded on time and helped us resolve all of our issues.

QualityUnit not only has a great software, but their customer service/support is superb as well. We had a number of technical issues to deal with and QualityUnit support was always there for us. They responded on time and helped us resolve all of our issues. I believe they go way beyond what their responsibility is.

Alex D., Expert Zoo

Guys, just wanted to congratulate on a fine piece of software.

Guys, just wanted to congratulate on a fine piece of software. I haven't used POP too much but it's a pleasure to see this unprecedented attention to details. I came across free version of support center and it's just another nail in the coffin. You don't usually see such clean interface and again, attention to details. You really made my day :-) You probably should be called SUPER quality unit

Cellcorner.com

The software works well and there's a great support team behind it.

I am very pleased with the prompt and professional support that my team has received from QualityUnit. The software works well and there's a great support team behind it.

The software is professional and easy to use.

I am impressed with the fast and helpful support that was included in the very affordable price for Support Center. The software is professional and easy to use. I can recommend Support Center to anyone interested in making their customer service better and more effective.

Jens Malmqvist, Projure
Sweden

It was really appreciated.

We are a Romanian IT consulting company (www.ka-te.ro) and besides consultancy we are also offering Remote Administration services. We have installed your software in one of the biggest medical company in Romania and it was really appreciated.

Cristian Stefanescu, Ka&Te Associates
Bucharest, Romania

We tried a lot of systems, but no system was so easy, so perfect like yours!

We are a direct seller for mobile Solutions (SMS). www.smskaufen.com
You made the best Support-System! We have to handle about 5500 business customers and about 10.000 private customers. We tried a lot of systems, but no system was so easy, so perfect like yours! Thanks for that.

Thomas Dickenbrok, EventVoiceMedia GmbH
Herford, Germany

Just start and you'll never shut down your LiveAgent installation!

Award winning  software with huge bunch of options included in LiveAget.

From our point of view it's an irreplaceable HelpDesk and Customer Care tool. Options provided are in deed demanded and used as by customers so by our support team staff. 

Multi-channel and multi platform structure gives the visitor a choice to become a customer in a preferred way by a single click(!) Just think of it a bit!

Some of the benefits which were achieved after purchasing this online helpdesk software:

1. Time reaction decreased dramatically;

2. Our surveys indicated that customer satisfaction in issue management increased by 17%;

3. LiveAgent was also applied for sales department that resulted in 20% conversion increase.

And the last but not the least - you have  only one system to store your trouble tickets, keep your issue management history, customer order requests, calls history and so on...

And behind the scenes there is a team of skilled support staff, highly professional sales team and flexible pricing.

Just start and you'll never shut down your LiveAgent installation!

Alexander, Engineer of Voice Solutions Department, prima-pbx.com

I'm so glad that I found Quality Unit.

Viktor of Quality Unit has gone above and beyond with his technical know-how and his prompt, ultra-friendly customer service! I'm so glad that I found Quality Unit and I look forward to our growing relationship as my online operation evolves.

Sherry Mills, Sherrymills.com

Thanks to the Live Agent system internet counseling gained a new dimension.

Thanks to the live agent system internet counseling gained a new dimension. The operation of the system uses online counseling and helps people with their problems.

Slovakia

I have never experienced such a professional customer approach...

I have to say, I have never experienced such a professional customer approach, such a high level of chat communication and friendliness in Slovakia. It's evident that your company has outgrown our little Slovakia :)

Andrej Ftomin, TAZAR Group s.r.o.
Bratislava, Slovakia

Ultrafast response and relevant help...

We have been using Quality Unit's Post Affiliate Pro, Post Affiliate Network and Live Agent for many years. These products have helped us build our business, simply because they are so reliable and flexible. We can even support customers in several countries and languages.

The support is where Quality Unit really shine: Ultrafast response and relevant help.

We hope our competitors never find out about Quality Unit's products.

Asle Skarpengland, Affiliate manager, Findex AS
Sandefjord, Norway
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