See what our customers say about LiveAgent!
We tried several different helpdesk systems in past years. Then we discovered LiveAgent and it blew us away - first of all solutions out there to combine all areas of our customer care - e-mails, web-based tickets, social networks, live chat and knowledge base - seamlessly into one suite.
After trying a number of different systems, both free and paid, I decided to go with Live Agent.
I run a busy call centre that offers 24/7 chat, email and phone support for the online gaming industry (casino and backgammon) in The Caucasus.
After trying a number of different systems, both free and paid, I decided to go with Live Agent.
Not only was this a surprisingly cost effective option, it was a feature packed option that worked straight out of the box.
Good all-in-one support system
We have been using LiveAgent since August and we are really satisfied with the various ways to integrate it into our website and support process. The LiveAgent support is of great help and we recommend this system to everyone.
Keep up the good work
Bye bye Kayako! Bye Bye Zendesk...
LiveAgent is simply the best and most affordable Servicedesk tool out there!
Bye bye Kayako! Bye Bye Zendesk... Bye Bye whatever!!
Development is great and fast! Rock Solid and easy to use software.Very customer friendly also!
LA you ROCK!
LiveAgent is so easy to manage – even children can do it.
As a leading language center in Antalya we don’t like to be 2nd or 3rd. LiveAgent helps us to attract customers right from the first visit of our website. PC-to-PC call button allows us to talk to the visitors from PC.
I remember the time we answered mails from Outlook, it was so hard to manage company emails. Now we use LiveAgent and we are sure that every email is answered in time.
LiveAgent is so easy to manage – even children can do it.
Live Agent exceeded our expectations by delivering embedded functionality...
As Director of Information Technology for a company with 500 computer users, I can say Live Agent has delivered on the promise of helping us keep track of help requests. Live Agent exceeded our expectations by delivering embedded functionality that helps us communicate with our users and update request statuses quickly and efficiently. Plus, the support staff is second to none as they respond with useful answers to our questions usually within a few hours if not minutes. I highly recommend the Live Agent product. It is cost effective, simple to use and yet, very configurable which helps satisfy all of our unique support center requirements.
I like it and even my mother can use it.
LiveAgent is fantastic, my customers like it, I like it and even my mother can use it.
Very high quality product that satisfied all of our employees
We have a leading web-project with very specific audience - advanced IT-professionals and geeks. Therefore it is very important not only qualified response, and rapid response, and any "background features" that can surprise the user. And LiveAgent in this matter is very fit - a huge number of features, flexible configuration etc - all you could want. Very high quality product that satisfied all of our employees, and the result of his work - all of our users.
Working with Quality Unit is a great experience...
Working with Quality Unit is a great experience. Live Chat Support and dedicated email response is vital when you need assistance. Thanks for your help guys!
I must resume, that only LiveAgent convinced me in first place.
RGF Estates is one of the largest realtor of virtual land in
Second Life © and we had to struggle hard recently to manage our support processes for a constantly growing base of Second Life © Residents. I´ve reviewed over weeks hundreds of free- and shareware applications which may meet our companies and customers needs. I must resume, that only LiveAgent convinced me in first place.
LiveAgent actually is a powerful, feature rich but easy understandable ALL-IN-ONE Helpdesk, nothing to compare with. Gratulations to Development Team and many thanks to Support Team.
We are very happy at www.webhostingsearch.com...
We are very happy at www.webhostingsearch.com for letting us discover LiveAgent, given it is a remarkable customer support software. With this, we have awarded Quality Unit and LiveAgent as one of the best and highly recommended web tools to date. Congratulations and hope to see more great offers soon!
The product itself is just great.
It took me about 8 hours to get it up and running. In both cases the actual installation of SupportCentre was VERY easy. I must say you did a good job. My IT company uses Windows and is familiar with it, but I was giving linux a go and therefore it took so long - not to mention the experience I now have with linux.
I used ubuntu server and also tried ubuntu dekstop. The product itself is just great. It is very easy to use and at the same time comprehensive. The reason I have the free version at this point in time is to eval it and also I'm the only one in my company.
Customer service is unmatched!
Customer service is unmatched! Spoke to LiveAgent immediately all the way through installation process! It was a no-brainer from my end. Zbynek took care of everything while staying in constant communication until completion.
Much thanks!
Support channel: Mails
It's function is to provide a Helpdesk application...
Support Center can be purchased for running on your own server, or can be rented as a hosted application on Quality Unit's own servers. It's function is to provide a Helpdesk application to businesses who's own Support function works primarly through e-mail. Users drop you an e-mail, Support Center logs it and allocates it a ticket, and all actions on that ticket are recorded and actioned within Support Center's Ajax-based Web Interface.
They responded on time and helped us resolve all of our issues.
QualityUnit not only has a great software, but their customer service/support is superb as well. We had a number of technical issues to deal with and QualityUnit support was always there for us. They responded on time and helped us resolve all of our issues. I believe they go way beyond what their responsibility is.
Guys, just wanted to congratulate on a fine piece of software.
Guys, just wanted to congratulate on a fine piece of software. I haven't used POP too much but it's a pleasure to see this unprecedented attention to details. I came across free version of support center and it's just another nail in the coffin. You don't usually see such clean interface and again, attention to details. You really made my day :-) You probably should be called SUPER quality unit
The software works well and there's a great support team behind it.
I am very pleased with the prompt and professional support that my team has received from QualityUnit. The software works well and there's a great support team behind it.
The software is professional and easy to use.
I am impressed with the fast and helpful support that was included in the very affordable price for Support Center. The software is professional and easy to use. I can recommend Support Center to anyone interested in making their customer service better and more effective.
It was really appreciated.
We are a Romanian IT consulting company (www.ka-te.ro) and besides consultancy we are also offering Remote Administration services. We have installed your software in one of the biggest medical company in Romania and it was really appreciated.
We tried a lot of systems, but no system was so easy, so perfect like yours!
We are a direct seller for mobile Solutions (SMS). www.smskaufen.com
You made the best Support-System! We have to handle about 5500 business customers and about 10.000 private customers. We tried a lot of systems, but no system was so easy, so perfect like yours! Thanks for that.
I'm so glad that I found Quality Unit.
Viktor of Quality Unit has gone above and beyond with his technical know-how and his prompt, ultra-friendly customer service! I'm so glad that I found Quality Unit and I look forward to our growing relationship as my online operation evolves.