No Credit Card Required. Ideal for businesses of any size.
|Monthly price per agent||$19/month||$29/month||$39/month|
|Custom domain parking|
|E-mail support - Ticketing?LiveAgent grabs all your incoming emails and transforms them into tickets for better access and management.|
|Contact forms ?Predefined and customizable contact formulars can be placed anywhere in your website.|
|Forum & Knowledge base ?Integrated customizable customer support portal, feature suggestions & customer forum.|
|Live Chat ?Insert a Live Chat button on your website. Copy-paste a short code, no HTML skills required.||-|
|Real-time visitors monitoring||-|
|Feedback management ?Insert feedback buttons and collect important feedback from your customers.||-|
|Facebook & Twitter ?Complete social media customer support solution.||-||-|
|Call center support?Phone to PC and PC to PC calls are supported with LiveAgent+Twilio integration.||-||-|
|Gamification ?Award your agents and let them compete between each other. Increase their effectivity.||-||-|
|Branding free||one time fee $199||one time fee $199|
|Free integration service|
Live Agent plans are month-to-month. We make it simple to start — and stop — your service at any time.
Canceling Live Agent is an easy and no-questions-asked process. It's done online right from your profile.
Our support team is available 24/7 and usually responds in well under an hour. Visit our Help & Support Center to contact them.
You start with a free trial. We don't collect your credit card until you've determined Live Agent is the right product for you.
Yes, at any time! If you change the number of agents in the middle of the month, we will charge you just for real usage.
Your credit card will be billed just once a month. The price will be calculated as monthly fee per agent times number of agents activated in your account (e.g. for an Hybrid account with 2 agents, we will charge you 2 x $29/month = $58/month). You can add or remove agents as you need, and we will recalculate the price on a daily basis.
There are no contracts or hidden fees, you just pay as you go.
No, there are no hidden costs. We will charge your credit card only once.
We want you to enjoy the full functionality of LiveAgent. The only limit applied to free accounts is the number of tickets or chats created per month. Once you have reached the monthly limit of chats or tickets, you will need to upgrade your account.
Yes, after we process your payment, we will send you invoice by email.
No, just create your free account. You don't need to enter any credit card information. Once your account reaches the limit of free accounts, we will ask you to upgrade your account. If you do not upgrade it, we will simply suspend your account and you will not be charged.
Yes, you can ask for a refund for up to 30 days after placing your order. Just send an email to email@example.com with your order number. Our support will make a refund without further questions. Refund requests received more than 30 days after the purchase will be declined.
Our servers are hosted by Liquidweb in US datacenters.
A downloadable license can be installed on one URL only, but you can send/receive emails or put chat buttons on an unlimited number of domains.
Hosted account allows you to support a live chat button on an unlimited number of websites (domains) and receive/send emails from an unlimited number of email accounts.
We have a dedicated English speaking support staff available by phone, email or live chat 24 hours a day during all business days. We respond as soon as possible and generally resolve support requests within the same business day.
Right after the upgrade of your free account to a paid account, our system will regenerate your account license. Please allow for a short downtime (max 1-3 minutes) while we upgrade your account. Once your account is upgraded, you will be able to login to the system with the same username and password you used in the free period. We will subsequently charge the credit card entered every month. The monthly fee will depend on the number of agents you create in the system and your selected plan.
Our computer servers are protected by electronic security systems which control data center access and are accompanied by a full compliment of motion detecting security cameras which monitor the entire facility. The external walls of the data center facility are reinforced poured concrete.
Our software is updated regularly with the latest security patches.