|Agent seat ?Purchase at least 1 seat and you'll get 1 extra seat for free.||$12/month||$20/month||$25/month|
|Custom domain parking|
|E-mail support - Ticketing?LiveAgent grabs all your incoming emails and transforms them into tickets for better access and management.|
|Contact forms ?Predefined and customizable contact formulars can be placed anywhere in your website.|
|Forum & Knowledge base ?Integrated customizable customer support portal, feature suggestions & customer forum.|
|Live Chat ?Insert a Live Chat button on your website. Copy-paste a short code, no HTML skills required.||-|
|Real-time visitors monitoring||-|
|Feedback management ?Insert feedback buttons and collect important feedback from your customers.||-|
|Facebook & Twitter ?Complete social media customer support solution.||-||-|
|Call center support?Phone to PC and PC to PC calls are supported with LiveAgent+Twilio integration.||-||-|
|Video call?Completely browser based video call, without any 3rd party application. If you need a more personal way of communication with your customers, video chat comes in handy.||-||-|
|Time tracking?Time tracking lets you track time spent by each Agent supporting customers and thereby gain a deeper visibility on the overall help desk performance. The time spent is tracked automatically for each ticket when this feature is turned on.||-||-|
|Gamification ?Award your agents and let them compete between each other. Increase their efficiency.||-||-|
|Free integration service|
Every trial starts with the All-inclusive access and gives you access to all LiveAgent features for 14 days. Credit card is not required for trial signup. To continue using your account, you can submit your credit card details and upgrade to a paid version.
Absolutely! We provide state of the art security. Our accounts are hosted in renowned datacenters protected by 24 hour surveillance. We also work with numerous security researchers to make sure the app keeps up with the latest security standards. All accounts include SSL encryption to keep your data safe.
We accept all major credit cards including Mastercard, VISA, Diners and American Express. We also accepts payments via PayPa. If you wish to use a different kind of payment method, please contact our customer support at email@example.com.
No. There are no contracts. We bill on a month to month basis. You can downgrade and upgrade your plan, add or remove agents at any point of time. There is no setup fees and customer service and product updates are free forever.
To ensure lightning speed service, your account data will be located to the closest datacenter based on your geographical location. We currently have 3 datacenters in Texas, USA; London, UK; and Singapore. Data of our European customers are located in the UK datacenter, complying with the EU GDPR standards.
We are here for you! Feel free to start a live chat conversation or email us at firstname.lastname@example.org. Our support works 24/7, holidays included and we will be more than happy to help you with your question. We are also online on live chat and phone during business hours in most timezones.