Need a Kayako Alternative?

Great customer service starts with better help desk software.
Switch from Kayako to LiveAgent today.

Powerful Help desk Software

Customer success is a top priority for us at sli.do. Especially in the event industry, a few seconds can make a big difference. We analyzed most of the available solutions and LiveAgent is by far the best. It combines excellent live chat capabilities, ticketing and powerful automation that allow us to provide exceptional support to our customers. Highly recommended!

Peter Komornik, Sli.do

Farewell old helpdesk!

LiveAgent is simply the best and most affordable customer support software out there! Bye bye my old helpdesk! I will definitely not miss you. Development is great and fast. 100% satisfaction. Rock-solid and easy to use help desk software. The user interface is very customer friendly as well. I can honestly recommend LiveAgent if you're looking for a great help desk software.

Jeremy Otten, RandomSolutions

I Went With LiveAgent

I run a busy customer support centre that offers 24/7 chat, email and phone support for the online gaming industry (casino and backgammon) in The Caucasus. After trying a number of different help desk software, both free and paid, I decided to go with LiveAgent. Not only was this a surprisingly cost effective option, it was also feature packed and worked straight out of the box.

David Chandler, Caucasus Communications Service

Kayako


From $24/mt/agent
vs.

LiveAgent


From $12 /mt/agent (1+1 Free Agent)

"Yummy" Help Desk Software

LiveAgent offers the right portion of help desk software features. It offers an automated and powerful ticketing system. Combination of live chat, social networks, call centre and a support centre makes your hunger for tasty help desk software disappear! More than 175+ helpdesk features are available at the moment.

  • Create customer relationships
  • Build loyality
  • Increase conversions & sales

Ticketing that rocks!

LiveAgent is help desk software built by customer service experts for customer service professionals. Enhance your ticketing game with live chat or social media integration. User interface creates convenient enviroment for agents and helps them answer customers faster and better. The UI is very adaptable, intuitive and users simply love it.

"LiveAgent is very user friendly from both customer's and agent's perspective." - Paul Sanders

What LiveAgent offers?


  1. Receive, process and respond to customer service queries with ease
  2. Automate your customer support and provide answers even when offline
  3. Be closer to your customers with integrated live chat software
  4. Listen everywhere where it's possible - Email, Voice, Social or Chat
  5. Equip your helpdesk agents with pre-made answers and canned messages
  6. Improve relationships with your customers

Create and manage Knowledge Base & Forum

90% of the customers prefer looking for answers before contacting customer service. With LiveAgent, creating a 24/7 Customer Portal with FAQs is a matter of 2 clicks. Create a Knowledge Base matching your company's design without coding - no coding needed. Activate the build-in forum so your customers can help each other and suggest how your product/service should improve.

  • Provide answers even when offline
  • Let customers help themselves
  • Choose from pre-defined themes or adapt the design with a few clicks

Double your speed with live chat!

Enjoy real-time typing projection of your customers and  increase your answering speed. Get real-time insights on who's chatting, who's waiting in queue and who's browsing your website. Start chatting with visitors with a press of a button.

  • Average 26% increase in conversions
  • Increase in customer satisfaction
  • Real-time typing projection

Over 15,000 businesses can't be wrong.

See our success stories or testimonials for more...

Unbiased LiveAgent Reviews & Testimonials

G2 Crowd

Read LiveAgent reviews on G2 Crowd

TrustPilot

GetApp

1st Agent Free with all Plans

Ticket

$12per agent/month

All-inclusive

$39per agent/month

Try it free

Choose your plan later

Compare plans

Ticket + Chat

$29per agent/month

or buy aDownloadable licence

  • One time fee only
  • Installed on your server
from $899
Ticket Ticket+Chat All-inclusive
Agent seat ?Purchase at least 1 seat and you'll get 1 extra seat for free. $12/month $29/month $39/month
Custom domain parking
E-mail support - Ticketing?LiveAgent grabs all your incoming emails and transforms them into tickets for better access and management.
Contact forms ?Predefined and customizable contact formulars can be placed anywhere in your website.
Forum & Knowledge base ?Integrated customizable customer support portal, feature suggestions & customer forum.
iPhone/Android app
Live Chat ?Insert a Live Chat button on your website. Copy-paste a short code, no HTML skills required. -
Real-time visitors monitoring -
Chat invitations -
Feedback management ?Insert feedback buttons and collect important feedback from your customers. -
Facebook & Twitter ?Complete social media customer support solution. - -
Call center support?Phone to PC and PC to PC calls are supported with LiveAgent+Twilio integration. - -
Video call?Completely browser based video call, without any 3rd party application. If you need a more personal way of communication with your customers, video chat comes in handy. - -
Time tracking?Time tracking lets you track time spent by each Agent supporting customers and thereby gain a deeper visibility on the overall help desk performance. The time spent is tracked automatically for each ticket when this feature is turned on. - -
Gamification ?Award your agents and let them compete between each other. Increase their efficiency. - -
Branding free $19/month $19/month
Support 24/7 24/7 24/7
Free integration service

Ready to take the next step?

Do it before your competition does. It's free for the first 14 days!

Get Started
Contact us

support@ladesk.com

+1-888-659-6550(Toll Free in USA & Canada)

+421 2 33 456 826(European Union & Worldwide)

Quality Unit, LLC 616 Corporate Way, Suite 2-3278 Valley Cottage, NY 10989

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