LiveAgent provides you with powerful analytical insights to help you decide where to focus your support efforts. Monitor the load in your support platform and effectively plan human resources required to maintain incoming support tickets.
Review a graph to see how many chats, mails, and form submissions your business gets per day, week or month. Get a breakdown of your customer satisfaction. Monitor performance of your support staff and compare their performance. Agents with a high amount of punishments or low number of answers/chats can be effectively trained and disciplined as needed. This feature is extremely beneficial to help desk owners who would like to improve their operations.
Review in detailed log what did your support agent during his shift, easily identify how long he worked per day, week or month and how helpful he was for your customers.