Tickets, base del conocimiento, chat en vivo, soporte de redes sociales... todo está ahí.
Responde emails, chats, mensajes de muro de Facebook, Twitter,
retroalimentación, publicaciones en el foro y llamadas de voz desde un entorno integrado.
Accede a los tickets de los clientes sobre la marcha. No requiere instalación. Todos los dispositivos móviles son soportados.
LiveAgent is a complete ITIL solution. It helps you to implement most commonly deployed ITIL processes. You get full support of Incident management, Problem management and Service-level management all in one tool.
With LiveAgent API you can integrate help desk features into any external application. It is easy to connect Python, .NET or PHP script using JSON or XML interface.
Learn more about technical details in the LiveAgent knowledge base or discuss your questions with the community.
LiveAgent is a web based PHP application. The Downloadable license is easy to install on any hosting with PHP5 and Mysql support. Accounts hosted in our cloud are ready to go.
Host your helpdesk in our secure cloud for a small monthly fee (from $19/month) or buy a downloadable license installed on your own server for an affordable one time fee (from $99)
We tried several different helpdesk systems in past years. Then we discovered LiveAgent and it blew us away - first of all solutions out there to combine all areas of our customer care - e-mails, web-based tickets, social networks, live chat and knowledge base - seamlessly into one suite.
After trying a number of different systems, both free and paid, I decided to go with Live Agent. Not only was this a surprisingly cost effective option, it was a feature packed option that worked straight out of the box.
LiveAgent is simply the best and most affordable Servicedesk tool out there! Bye bye Kayako! Bye Bye Zendesk... Bye Bye whatever!! Development is great and fast! Rock Solid and easy to use software. Very customer friendly also!
