We tried several different helpdesk systems in past years. Then we discovered LiveAgent and it blew us away - first of all solutions out there to combine all areas of our customer care - e-mails, web-based tickets, social networks, live chat and knowledge base - seamlessly into one suite.
After trying a number of different helpdesk softwares, both free and paid, I decided to go with Live Agent. Not only was this a surprisingly cost effective option, it was a feature packed option that worked straight out of the box.
LiveAgent is simply the best and most affordable customer support tool out there! Bye bye Kayako! Adios Zendesk... Goodbye whatever!! Development is great and fast! Rock Solid and easy to use software. Very customer friendly also!
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Access customer support tickets and live chat with your customers wherever you are. All mobile devices are supported including iPhone, iPad, Android, Windows Phone and Blackberry.
Add notes, transfer, close or respond to your customers tickets everywhere and never stay behind.
LiveAgent includes thorough Live Chat support feature.
Let customers contact you even if your support is not online by using customizable contact forms. You can answer their requests later over email. Add a live chat button.
With LiveAgent API you can integrate help desk features into any external application. It is easy to connect Python, .NET or PHP script using JSON or XML interface.
Learn more about technical details in the LiveAgent knowledge base or discuss your questions with the community.
LiveAgent is a web based PHP application. The Downloadable license is easy to install on any hosting with PHP5 and Mysql support. Accounts hosted in our cloud are ready to go.